User satisfaction with battery electric vehicles in South Korea

Battery electric vehicles (BEVs) have been promoted by the government over the last several years, driven by public concern over pollutant emissions from internal combustion engines. However, the conditions related to driving BEVs are not yet satisfactory for many BEV users, as evident from sluggish market growth compared with general market forecasts. Thus, a fundamental aspect of diagnosing the current conditions of BEV operation is to evaluate BEV user satisfaction. This study establishes hypothetical links between potential factors and BEV user satisfaction, and between BEV use satisfaction and intention to repurchase and recommend. The hypothetical links are specified using a partial least squares structural equation model (PLS-SEM) and estimated based on a survey of actual BEV owners (N=160) who had driven BEVs for at least six months. The outcomes of PLS-SEM suggest that seven relations out of nine hypothetical links were statistically significant. In particular, it is noticeable that the intention for cost-saving during operation is a key factor for BEV user satisfaction and that user satisfaction with range and charging has a positive effect on the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend BEVs to others. Because this study was conducted based on actual experience of BEV users, the findings could enhance understanding of the BEV driving environment and, thus, pave the way to provision of better service for BEV users.     

Metro commuters’ satisfaction in multi-type access and egress transferring groups

This paper considers both the access and egress stages as an entire process to analyze the satisfaction levels of commuters with metro commuter journeys. Based on a survey in Nanjing, China, seven intermodal travel groups are employed as targets for this analysis. The groups include Walk–Metro–Walk, Walk–Metro–Bus, Bike–Metro–Walk, Bike–Metro–Bus, Bus–Metro–Walk, Bus–Metro–Bus and Car–Metro–Walk, which are named according to the modes of transportation that are employed for access and egress trips. Binary logit models are developed for each group to identify the main factors of satisfaction level. The results show that access and egress stages serve important but different roles in the seven groups. Facility service qualities in two stages are the primary factors that affect overall satisfaction. The groups with same access or egress modes have significantly different core factors. Access by bike and bike–metro–transit users are concerned with bike parking safety, whereas bike–metro–walk users value parking spaces near metro stations. With two transfers between bus and metro, transit–metro–transit users indicate that the weak point in the access stage is the crowded spaces on buses. However, transit–metro–walk users value bus on-time performance, which is also valued by groups with metro–bus egress transfers. For egress by walking, commuters that use motorized modes for access are concerned with the egress walking environment, whereas users of non-motorized access modes are more concerned with egress walking spaces. The findings of this study are helpful for policy developments than can improve public satisfaction with commutes by urban metro.     

Introducing advanced electronic driver support systems: An exploration of market and technological uncertainties

R&D in the field of driver support systems is increasingly paid attention to. These systems can contribute significantly to public traffic goals. However, there is much uncertainty about future technology developments, market introduction, and impacts on driver and traffic behaviour. An international Delphi study collecting expert opinions on these issues is partly described here. The Delphi study was organized in three rounds. Opinions of 50 experts from the USA, Japan and Europe were collected. The paper is limited to market introduction, and technological and driver-behavioural barriers. The main conclusion is that future developments are less obvious than often assumed.     

Relationships among service quality,corporate image,customer satisfaction,and behavioral intention for the elderly in high speed rail services

Since the Taiwan High Speed Rail operations, Taiwan's transportation market entered into a new era. Because of its competitive service of speed, convenience, environmental concerns and comfort, the High Speed Rail has not only made significant changes but has played a significant role in Taiwan's transportation. However, Taiwan now is an aging society. Due to the physical constraints among the elderly, demands to redesign the traffic system and maintain transportation safety are essential considerations. In the current market, Taiwan's transportation construction is facing fewer barriers; however, it must still improve, especially considering the health of the elderly. Thus, this study investigates elderly passengers' demands and further examined the relationships among service quality, corporate image, customer satisfaction, and behavioral intention. According to empirical analytical results based on structural equation modeling (N = 341), satisfaction directly affected travel behaviors, while service quality and corporate image played indirect roles. In addition, service quality plays a significant role on the effect of satisfaction. This study provides empirical evidence to indicate the quality of the accessible environment affects not only the effectiveness and efficiency of service quality, but also, the corporate image. The results provide valuable references for critically managing the elderly's usage of the high speed rail transportation service. Copyright © 2011 John Wiley & Sons, Ltd.     

物流企业客户满意度评价中回归分析方法的应用

在激烈的竞争中,物流企业服务的质量及客户的满意度高低是至关重要的因素.文章以真实的企业数据为依据,提出了一种基于多元回归分析的多指标评价方法,并从客观性、实用性、推广性出发,介绍了该方法的具体应用,对物流企业提高客户满意度、改进服务具有较强的指导性与普及性作用.     

基于顾客价值的汽车销售企业顾客满意度指标体系研究

文章采用顾客价值及层次分析法、专家赋权法、顾客赋权法等多种决策理论方法,结合广西汽车销售市场特点,建立汽车销售企业顾客满意度指标评价体系,对购车顾客满意度进行定性及定量分析,为广西汽车销售企业客观评价顾客满意度及制定更具针对性的产品服务改进策略提供方法依据.     

基于读者满意度灰预测的文献采编策略

读者满意度是衡量图书馆文献采访与编目工作质量与效率的核心指标之一.应用灰预测模型,能够有效预测、前瞻了解读者满意度变化趋势,可以及时把握读者信息需求动态,充分做好文献采编前馈控制,合理制订文献采编策略.     

供暖计量热价的研究

研究住宅供暖计量热量与计量收费的关系,重点要区别住户的计量热量与理论耗热量的关系,理论耗热量是计量收费的依据。计量热量收费时,必须考虑计量收费调整系数。给出了计量热量的综合修正系数,即位置系数及户间传热修正系数的概念及确定方法。     

个性化指数与质量管理的未来

对不同的产品制定出相应的个性化指数（百分比），将其作为衡量企业先进程度和产品质量的标准之一，这项指标的制定和提出将大大活跃企业的创新能力．并进一步促进市场的繁荣。     

基于模糊综合评价法的公路客运满意度研究

随着经济的快速发展和人们生活水平的日渐提高,居民对出行的要求也越来越高,而公路客运满意度水平却在逐年降低。建立公路客运满意度评价体系,并以哈尔滨市为例进行实证研究,运用层次分析法和模糊综合评价法对公路客运服务的满意度进行评价。对公路客运站的乘客、服务人员等进行问卷调查,采用层次分析法确立在评价体系中各指标的权重,应用模糊综合评价法得出哈尔滨市公路客运的满意度水平为一般与满意,还存在提升的空间。