《物流法规》教学改革初探

高职高专物流管理专业的《物流法规》课程是一门将法律规定与物流实务紧密结合起来的实务性较强的专业基础课,在教学过程中应该结合课程特点和学生的实际情况,以学生为主体,通过改革教学模式,实施项目教学,加强学生实际应用能力的培养.     

Corporate social responsibility and service quality provision in shipping firms: financial synergies or trade-offs?

This study examines whether the implementation of corporate social responsibility (CSR) and provision of service quality (SQ) to satisfy shippers result in financial synergies or trade-offs for shipping firms. To address this question, a contingency framework was introduced in this study. The literature was first reviewed for hypotheses development, followed by interviews with eight industry practitioners. Subsequently, an internet survey was administered to 156 shipping firms in Singapore, and the obtained data were analysed using path model analysis and simple slope analysis. The results indicate that CSR complements SQ and provides additional but modest financial contribution to shipping firms via customer satisfaction. In addition, synergistic interactions between SQ and CSR were found. Although there are financial synergies from the implementation of CSR and provision of SQ, the analysis reveals that CSR should only be engaged when a shipping firm is fairly competent at delivering quality shipping services. This paper contributes to both theory and practice by framing business decisions on implementing CSR under contingency theory and offering a strategic approach to managing SQ as well as CSR of shipping firms.     

浅析大学生恶意欠费的原因与对策

随着高等教育的不断发展,高校对大学生收取部分学费,以补充教育经费的不足.由于社会诚信机制尚未健全,有少部分大学生在上学期间恶意欠交学费,造成一些高校每年有相当一部分学费收不齐.这不仅影响了高校的发展,更重要的是破坏了校园风气,不利于大学生良好道德品质的养成.在大学生中开展诚信教育,同时学校采取有效措施遏制恶意欠费,是非常必要的.     

基于消费者满意度理念的企业形象识别系统

分析了企业形象识别系统(CIS)在现代工业设计中的价值,导入消费者满意度(CSI)理念并与CIS有机结合形成更具实效性的CIS理念与方法,以适应现代市场经济的需求。     

远光灯性能测试与评价研究

前照灯是汽车的重要安全件,其照明效果对行车安全至关重要。远光灯的性能主要包括安全性指标和用户满意度指标。安全性指标即障碍物识别能力,用户满意度指标则是指用户所关注安全性以外的其他方面。     

高职学生“软技能”培养机制创新研究

高职生“软技能”是一种相对隐性的职业素质与能力,既包含思想道德素质、文化素质和身体心理素质,也包含从所有职业活动中抽象出来的最基本的职业能力,普适性是它最主要的特点,可适用于所有行业的所有职业。加强“软技能”培养,有利于促进高职教育内涵提升,有利于优化人才培养模式,有利于高职生就业创业能力的全面提升。高职学生“软技能”培养机制创新要以课堂教学改革为重点,以产教深度融合为特色,以全员、全过程、全方位育人为保障,达到培养出高素质高级技能性人才的目标。     

新形势下高职学生党员发展存在的问题与对策探究

文章分析了新形势下高职院校党建工作存在的主要问题,说明了学生学习、成长和党建工作的规律,并提出了解决问题的对策．以供高职院校党建工作者参考。     

Cruise traveler satisfaction at a port of call

ABSTRACT

No studies have been conducted on cruise traveler expectations for a port of call in Asia. Current literature on general tourism shows that the research to measure traveler satisfaction is divided into two dominant approaches, the disconfirmation model, based on the Expectancy Disconfirmation Paradigm, and the perceptions-only model. However, previous disconfirmation models used different sample populations to measure traveler expectations and perceptions, resulting in biased results. The main objectives of this research was two-fold: (1) to develop a measurement scale for evaluating the expectations of cruise travelers during their visit to a port of call; and, (2) to examine the satisfaction of cruise travelers using the same sample population of the pre-visit expectations and post-visit experiences. The measurement scale for cruise travelers was developed using exploratory factor analysis and confirmatory factor analysis. Three factors, “Overall convenience/People,” “Culture/Exploration,” and “Commodities/Attractions,” were extracted from the analysis. Among these factors, the “Culture/Exploration” factor explained the largest part of overall satisfaction. The results also showed that the perception-only model outperformed the disconfirmation model in explaining overall satisfaction. Additionally, overall satisfaction was found to have a greater impact on the intention to recommend the visit to others than on the intention to revisit.     

Extending the Scope of Highway Planning: Accessibility,Negative Externalities and the Residential Context

The objectives of this review-based paper were twofold. Firstly, we aimed to explore the need and possibilities for broadening the scope of highway planning by taking account of the residential context, including residential satisfaction. Satisfaction appears to be an interesting, and in our opinion, valuable mediating planning concept between road infrastructure planning and the accompanying external effects on the one hand and household coping strategies on the other. Households living near highway infrastructure are influenced by both positive (i.e. accessibility gains) and negative road-related factors (e.g. noise nuisance and air pollution). Changes in these factors may trigger people to accept the new situation, adjust preferences, try to influence plans and/or even relocate. The second aim was to gain a greater understanding of the influence of both accessibility characteristics and negative externalities on the residential context of households. With respect to context, we make a distinction between residential satisfaction, housing prices and residential relocation. We see changes in residential satisfaction as a potential early predictor of opposition to plans, not only from active opposers but also from the more ‘silent majority’, and as a predictor of housing price changes and residential migration. Insights into residential satisfaction around highways may help transportation planners to relieve locational stress and may also prevent protests and relocations. Our literature review indicated that households prefer to live close to highways to benefit from high regional accessibility, but do not want to contend with the nuisances. This is also reflected in property values. However, the literature appears to put more emphasis on studying the impact of (regional) accessibility and externalities on location behaviour than on residential satisfaction. Because of the added value that the concept of residential satisfaction may provide in road planning, and the limited scientific insights, it is important to gain greater insight into how residential satisfaction is influenced by negative and positive externalities and into how residential satisfaction changes over time—from the stage when new road projects are discussed through to concrete planning, realization and the period after completion. Moreover, it would be worthwhile to gain a deeper understanding of the extent to which house prices, location behaviour and residential satisfaction near highways interrelate.     

Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service

This paper presents a discussion on the relationship between organizational forms (including the ownership structure and the contractual practices) and passenger satisfaction of Chinese public transport service. To test this proposition, an original rich data set covering 4702 respondents and 58 public transport operators of 13 cities for the period 2013–2014 is used. We firstly estimate the passenger satisfaction based on customer satisfaction theory and PLS-SEM, and then take into consideration the mixed logit model to assess the effect between them. Conclusions drawn from the study are summarized as follows: ① The effect of organizational forms on the passenger satisfaction of public transport service is confirmed. ② Public transport services franchised to public ownership offer higher passenger satisfaction than those franchised to private ownership and mixed ownership. ③ Public transport services regulated by the management contracts incite more passenger satisfaction than those regulated by net cost contracts and gross cost contracts.