What influences satisfaction and loyalty in public transport? A review of the literature

Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal to the system. This paper analyses relevant literature regarding the causes of satisfaction and loyalty in public transport. We find that the service factors most associated with satisfaction are on-board cleanliness and comfort, courteous and helpful behaviour from operators, safety, as well as punctuality and frequency of service. On the other hand, loyalty is associated with users’ perceptions of value-for-money, on-board safety and cleanliness, interactions with personnel and the image and commitment to public transport that users feels. Furthermore, the results elucidate that the concept of loyalty is best defined based on users’ intentions to continue using the service, their willingness to recommend it to others, their overall satisfaction, but also and most importantly, their image of and involvement with public transport. Public transport users who have a positive image of the agency and consider public transport an integral component of city life are more likely to demonstrate loyalty and act like ambassadors for public transport agencies.     

Inverse discrete choice modelling: theoretical and practical considerations for imputing respondent attributes from the patterns of observed choices

ABSTRACT

The growing availability of geotagged big data has stimulated substantial discussion regarding their usability in detailed travel behaviour analysis. Whilst providing a large amount of spatio-temporal information about travel behaviour, these data typically lack semantic content characterising travellers and choice alternatives. The inverse discrete choice modelling (IDCM) approach presented in this paper proposes that discrete choice models (DCMs) can be statistically inverted and used to attach additional variables from observations of travel choices. Suitability of the approach for inferring socioeconomic attributes of travellers is explored using mode choice decisions observed in London Travel Demand Survey. Performance of the IDCM is investigated with respect to the type of variable, the explanatory power of the imputed variable, and the type of estimator used. This method is a significant contribution towards establishing the extent to which DCMs can be credibly applied for semantic enrichment of passively collected big data sets while preserving privacy.     

基于系统仿真的港池宽度对港口服务水平的影响

沿海港区规模化及船舶大型化趋势对港口服务水平提出了更高要求,水域尺度是影响港口服务水平的重要因素之一。在分析不同港池宽度的沿海港区船舶进出港作业流程的基础上,利用Anylogic仿真平台构建船舶进出港作业系统仿真模型,研究港池宽度对港口服务水平的影响。仿真模拟宽、窄、中3种港池宽度下的船舶进出港作业系统的结果表明:较窄港池、中港池水域面积增加25%,可提升港口服务水平达36%;宽港池水域面积增加48%,港口服务水平可提升90%。     

基于统计数据的阀门主轨道镶面板使用寿命模型

主轨道镶面板作为平板阀门的重要运转部件,直接影响到船闸的运行稳定性。针对船闸阀门主轨道镶面板的使用寿命问题,通过对相关历史养护资料的收集和统计,采用线性回归分析方法对可靠性分布函数的参数进行拟合,并进行假设检验,从而建立阀门主轨道镶面板的使用寿命模型,并得出京杭运河苏北段上船闸阀门主轨道镶面板的平均使用寿命为6. 42年。为船闸设备设施的使用寿命研究提供了参考和依据。     

一种船用服务机器人的轨迹跟踪控制

基于旅游类舰船的消费需求不断增加和机器人产业的逐渐普及,设计一种应用于游轮上的船用服务机器人。面对船舶复杂的工作环境等特点,该机器人位置跟踪和姿态跟踪控制显得尤为关键。首先根据驱动原理建立运动学模型,其次借鉴Backstepping方法设计虚拟控制的虚拟反馈,并结合Lyapunov函数构造出具有全局渐近稳定的轨迹跟踪控制器。最后并通过仿真实验证明该法具有稳定性好、响应时间短和稳态误差较小的优点,对机器人技术应用于船舶方向的研究产生了一定的积极影响。     

连云港港主航道远期适应性及通航标准

以连云港港主航道工程为实例,综合航道与规划港口岸线资源的长远匹配性,对远期航道的适应性及通航标准进行分析。基于ANYLOGIC多智能体仿真建模平台,采用面向对象的建模方法,建立涵盖船舶进出港、锚地、航道和码头生产等环节组织实施全过程的连云港主航道水域港口运营系统仿真模型。综合远期港口通过能力、航道服务水平以及航道宽度合理性3方面分析,提出远期航道通航标准。     

Clarifying multiple-mode decision making in conventional psychological models: A consideration of the influential mechanism of car use's characteristics on the behavioral use of public transportation

The existence of the multiple-mode decision making process challenges the existing psychological theories those predict travel behaviors because the theories were mainly to explain the relationship between travelers' perceived attributes of a targeted mode, not to make choices between modes. A review of related literatures showed a lack of focus on the mechanism of one mode influencing other mode in psychological models. The present study investigates how car-related factors affect the establishment of bus use intention in a psychological investigation. It is hypothesized that single car use factors do not directly influence bus use intention, rather than that; they indirectly influence bus use intention through an overall factor of car use. Results from a dataset of 270 samples investigating three types of daily trips in the Japanese context showed support to the mediating effect of the overall car use factor. As such, an arbitrary inclusion of car-related factors to psychological models of public transportation may not be recommended.     

关于江苏省高速公路绿色服务区后评估及管理制度的思考

本文根据江苏省不同区域的差异性,对已建高速公路运营期内的绿色服务区进行后评估,将项目实施过程及项目完成后的最终成果与项目决策时确定的各项目标进行全面系统的对比。通过系统地分析经济、社会、使用性、环境及经营管理等目标的影响程度,从中探索构建出高速公路绿色服务区项目后评估指标体系,并采用层次分析法为体系提供计算支持,最终对高速公路绿色服务区进行后评估研究,同时为保障绿色服务区的正常运营制定了相对应的管理制度。     

一个基于Web挖掘的网站优化系统

利用web数据挖掘方法对网站进行优化,提出了网站优化系统的基本框架,并给出相应的web数据挖掘算法:频繁模式发现及序列模式挖掘两个主要算法以找到网站访问者感兴趣的页面集合以及频繁使用的链接序列,该结果以改进网站的设计,提高网站的访问率.     

二次平均法对四川公路建设环境咨询项目投标的影响及应对策略

针对当前四川省公路建设环境咨询项目的招标基准价基本上都采用二次平均法确定的情况,以14个案例为例,结合市场竞争情况,分析二次平均法对评标基准价的影响,在此基础上提出一些应对策略.分析发现,招标人采用二次评价法计算得到的评标基准价低于市场平均价,但高于采用最低价法计算得到的评标基准价,这会引导投标人提高技术水平,在可能的...