Cruise traveler satisfaction at a port of call

ABSTRACT

No studies have been conducted on cruise traveler expectations for a port of call in Asia. Current literature on general tourism shows that the research to measure traveler satisfaction is divided into two dominant approaches, the disconfirmation model, based on the Expectancy Disconfirmation Paradigm, and the perceptions-only model. However, previous disconfirmation models used different sample populations to measure traveler expectations and perceptions, resulting in biased results. The main objectives of this research was two-fold: (1) to develop a measurement scale for evaluating the expectations of cruise travelers during their visit to a port of call; and, (2) to examine the satisfaction of cruise travelers using the same sample population of the pre-visit expectations and post-visit experiences. The measurement scale for cruise travelers was developed using exploratory factor analysis and confirmatory factor analysis. Three factors, “Overall convenience/People,” “Culture/Exploration,” and “Commodities/Attractions,” were extracted from the analysis. Among these factors, the “Culture/Exploration” factor explained the largest part of overall satisfaction. The results also showed that the perception-only model outperformed the disconfirmation model in explaining overall satisfaction. Additionally, overall satisfaction was found to have a greater impact on the intention to recommend the visit to others than on the intention to revisit.     

夹层结构玻纤增强塑料双体船直接计算分析

考虑到夹层结构玻纤增强塑料船舶的结构强度数值仿真分析方法与一般钢质海船不同,采用层合板单元模拟玻璃钢复合材料和复合材料夹层结构,并参照中国船级社《海上高速船入级与建造规范》2015的最新要求,对某玻璃钢夹层结构双体游艇进行总强度有限元计算分析及评估,并对不满足规范要求复合材料构件提出改善夹层纤维增强建议。文中采用的分析方法和提出的建议,可为复合材料船舶的结构设计提供参考。     

远光灯性能测试与评价研究

前照灯是汽车的重要安全件,其照明效果对行车安全至关重要。远光灯的性能主要包括安全性指标和用户满意度指标。安全性指标即障碍物识别能力,用户满意度指标则是指用户所关注安全性以外的其他方面。     

铁路旅客满意度指数模型研究

基于铁路旅客运输服务的特性以及旅客需求结构分析,提出了一个新的铁路旅客满意度指数(CSI)模型,运用偏最小二乘法对模型进行数学表达,结合实际调研的结果,对模型进行检验.通过检验,模型中变量间相关性以及模型的拟合优度都达到较高的水平.     

黑龙江省公路客运服务满意度分析

应用因素分析法提出公路客运服务满意度的评价体系,采用测评指标和权重系数的加权平均法计算满意度指数,以分层抽样的方法确定对省、市、县的客运服务满意度选取的样本,得出黑龙江省公路客货运服务满意度的评价结论。通过对各市(区)、县的满意度数据分析,得出不同社会和经济背景下黑龙江省公路客运满意度评价情况。     

The effect of social comparisons on commute well-being

We study the effect of social comparisons on travel happiness and behavior. Social comparisons arise from exchanges of information among individuals. We postulate that the social gap resulting from comparisons is a determinant of “comparative happiness” (i.e. happiness arising from comparisons), which in turn affects subsequent behavior. We develop a modeling framework based on the Hybrid Choice Model that captures the indirect effect of social comparisons on travel choices through its effect on comparative happiness.We present an empirical analysis of one component of this framework. Specifically, we study how perceived differences between experienced commute attributes and those communicated by others affect comparative happiness and consequently overall commute satisfaction. We find that greater comparative happiness arising from favorable comparisons of one’s commute to that of others (e.g. shorter commute time than others, same mode as others for car commuters, and different mode than others for non-motorized commuters) increases overall commute satisfaction or utility.The empirical model develops only the link between social comparisons and happiness in the comparisons-happiness-behavior chain. It is anticipated that the theoretical framework that considers the entire chain will enhance the behavioral realism of “black box” models that do not account for happiness in the link between comparisons and behavior.     

利用优化技术提高汽车发动机综合性能的探讨

回顾了航空发动机和汽车发动机领域的优化技术的研究进展和应用现状,总结了当前发动机的优化工作主要在发动机结构、材料、燃料及燃烧、排放以及多学科优化等几个方面,从多目标优化、不确定性优化,多学科优化和优化算法等四方面分析了发动机多学科多目标优化技术的研究内容,并探讨了以节能和环保为主要目标的未来汽车发动机综合优化技术的几个研究重点。     

员工满意感与认同感关系研究

采用我国建筑施工企业员工样本,运用相关分析、方差分析、回归分析等定量方法对员工工作满意与组织认同态度变量之间相互关系进行实证调查研究．工作满意感采用多构面维度,组织认同感采用单构面维度,数据资料均来源于员工所填调查问卷及深度访谈,通过实证研究,得出了一些有益结论,具有重要的管理学意义．     

越野汽车液力变矩器和机械自动变速器换挡规律研究

根据越野汽车行驶特点,按照发动机与液力变矩器合理匹配的原则,确定了共同工作特性和最佳动力换挡点。制定的液力变短器和机械自动变速器的综合换挡规律,既可满足低挡位越野性能和机动性能的要求,又可在良好路面、高挡位行驶时满足燃油经济性的要求。     

提高第三方物流企业顾客服务满意度

随着物流行业的竞争加剧,物流企业能否建立长久而稳定的顾客资产,寻找自己的生存空间,提升自己的核心竞争力,关键在于顾客满意度的高低。文章就如何提高物流企业的顾客满意度作一些探讨。