城市轨道交通工程总体筹划方案研究

在城市轨道交通工程建设中,总体筹划作为工程设计的组成部分,越来越受到业主和主管部门的重视,也是顺利开展工程建设的有效保障。工程总体筹划主要包括工期和计划进度安排、大型临时工程设置方案、施工招标方案的制定、施工方法的选择4个方面。此文以北京轨道交通大兴线工程为例,针对这4个方面进行详细论述,并结合已确定的主要工程进度指标,重点论述施工招标标段的划分及施工方法的选择。     

铁路机辆设备工程规划研究

铁路机辆设备是承担机车、车辆、动车组检修的场所,是铁路工程重要的内容,为科学合理、经济高效设计机辆设备工程,采用规划方法。通过分析机辆设备工程内容,提出规划设计框架。从中长期铁路网规划、铁路工程建设,以及机辆制造、检修技术等设计依据方面进行详细研究,基于现行有效的工程设计标准,通过测算和理论分析,从布点、功能、关键技术、总体管理4个方面提出规划设计意见,研究成果可有效指导铁路机辆设备工程设计。     

电子收费系统项目用户满意度的模糊测评

智能运输系统项目用户满意度的测度问题在国内至今尚属一个无人问津的课题。本文以电子收费系统(ETC)项目为研究对象,提出了基于感知质量的ETC项目用户满意度模糊测评模型,并通过基于交通仿真软件模拟设计的评价方案,测算出了在不同ETC装备车辆占有率情况下相应的用户满意度指数。该模型方法为国家和地方政府的交通运输部门深入了解ETC项目可能给用户带来的各方面影响提供定量支持。     

汽车企业开发二三级市场应解决5大问题

广阔的二三级市场成为中国汽车消费增长的新起点,也成为各大汽车厂商的必争之地。但是,这类市场数量众多,需求量大,汽车企业开辟二三级市场面临着严峻考验。目前,很多企业已经意识到二三级市场的重要性,但对于如何进入这个市场大都束手无策。文章指出,当前汽车企业开发二三级市场应解决5大问题：汽车企业开发二三级市场重视程度不足;口碑指数下降;销售人员业务水平不高;业务不全、价格偏高以及渠道建设创新。     

User satisfaction with battery electric vehicles in South Korea

Battery electric vehicles (BEVs) have been promoted by the government over the last several years, driven by public concern over pollutant emissions from internal combustion engines. However, the conditions related to driving BEVs are not yet satisfactory for many BEV users, as evident from sluggish market growth compared with general market forecasts. Thus, a fundamental aspect of diagnosing the current conditions of BEV operation is to evaluate BEV user satisfaction. This study establishes hypothetical links between potential factors and BEV user satisfaction, and between BEV use satisfaction and intention to repurchase and recommend. The hypothetical links are specified using a partial least squares structural equation model (PLS-SEM) and estimated based on a survey of actual BEV owners (N=160) who had driven BEVs for at least six months. The outcomes of PLS-SEM suggest that seven relations out of nine hypothetical links were statistically significant. In particular, it is noticeable that the intention for cost-saving during operation is a key factor for BEV user satisfaction and that user satisfaction with range and charging has a positive effect on the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend BEVs to others. Because this study was conducted based on actual experience of BEV users, the findings could enhance understanding of the BEV driving environment and, thus, pave the way to provision of better service for BEV users.     

Metro commuters’ satisfaction in multi-type access and egress transferring groups

This paper considers both the access and egress stages as an entire process to analyze the satisfaction levels of commuters with metro commuter journeys. Based on a survey in Nanjing, China, seven intermodal travel groups are employed as targets for this analysis. The groups include Walk–Metro–Walk, Walk–Metro–Bus, Bike–Metro–Walk, Bike–Metro–Bus, Bus–Metro–Walk, Bus–Metro–Bus and Car–Metro–Walk, which are named according to the modes of transportation that are employed for access and egress trips. Binary logit models are developed for each group to identify the main factors of satisfaction level. The results show that access and egress stages serve important but different roles in the seven groups. Facility service qualities in two stages are the primary factors that affect overall satisfaction. The groups with same access or egress modes have significantly different core factors. Access by bike and bike–metro–transit users are concerned with bike parking safety, whereas bike–metro–walk users value parking spaces near metro stations. With two transfers between bus and metro, transit–metro–transit users indicate that the weak point in the access stage is the crowded spaces on buses. However, transit–metro–walk users value bus on-time performance, which is also valued by groups with metro–bus egress transfers. For egress by walking, commuters that use motorized modes for access are concerned with the egress walking environment, whereas users of non-motorized access modes are more concerned with egress walking spaces. The findings of this study are helpful for policy developments than can improve public satisfaction with commutes by urban metro.     

Introducing advanced electronic driver support systems: An exploration of market and technological uncertainties

R&D in the field of driver support systems is increasingly paid attention to. These systems can contribute significantly to public traffic goals. However, there is much uncertainty about future technology developments, market introduction, and impacts on driver and traffic behaviour. An international Delphi study collecting expert opinions on these issues is partly described here. The Delphi study was organized in three rounds. Opinions of 50 experts from the USA, Japan and Europe were collected. The paper is limited to market introduction, and technological and driver-behavioural barriers. The main conclusion is that future developments are less obvious than often assumed.     

Relationships among service quality,corporate image,customer satisfaction,and behavioral intention for the elderly in high speed rail services

Since the Taiwan High Speed Rail operations, Taiwan's transportation market entered into a new era. Because of its competitive service of speed, convenience, environmental concerns and comfort, the High Speed Rail has not only made significant changes but has played a significant role in Taiwan's transportation. However, Taiwan now is an aging society. Due to the physical constraints among the elderly, demands to redesign the traffic system and maintain transportation safety are essential considerations. In the current market, Taiwan's transportation construction is facing fewer barriers; however, it must still improve, especially considering the health of the elderly. Thus, this study investigates elderly passengers' demands and further examined the relationships among service quality, corporate image, customer satisfaction, and behavioral intention. According to empirical analytical results based on structural equation modeling (N = 341), satisfaction directly affected travel behaviors, while service quality and corporate image played indirect roles. In addition, service quality plays a significant role on the effect of satisfaction. This study provides empirical evidence to indicate the quality of the accessible environment affects not only the effectiveness and efficiency of service quality, but also, the corporate image. The results provide valuable references for critically managing the elderly's usage of the high speed rail transportation service. Copyright © 2011 John Wiley & Sons, Ltd.     

物流企业客户满意度评价中回归分析方法的应用

在激烈的竞争中,物流企业服务的质量及客户的满意度高低是至关重要的因素.文章以真实的企业数据为依据,提出了一种基于多元回归分析的多指标评价方法,并从客观性、实用性、推广性出发,介绍了该方法的具体应用,对物流企业提高客户满意度、改进服务具有较强的指导性与普及性作用.     

基于顾客价值的汽车销售企业顾客满意度指标体系研究

文章采用顾客价值及层次分析法、专家赋权法、顾客赋权法等多种决策理论方法,结合广西汽车销售市场特点,建立汽车销售企业顾客满意度指标评价体系,对购车顾客满意度进行定性及定量分析,为广西汽车销售企业客观评价顾客满意度及制定更具针对性的产品服务改进策略提供方法依据.