城市公交青年司乘人员工作满意度及相关因素分析

本研究在为制定城市公交司乘人员的管理方案提供心理学依据,人员进行了相关调查。结果中等水平;性别、工作时间度有不同程度的影响。表明：城市公交青年司乘人员的一般自我效能通过问卷形式对城市公交青年司乘感、工作压力和满意度均处于一般学历等因素对城市公交青年司乘人员的一般自我效能感、工作压力和工作满意     

济南市BRT乘客特性和满意度调查分析

为了解济南市BRT所服务的主要人群、出行目的、是否缩短行程时间、是否吸引私家车主乘坐和人们的满意度等问题,对济南市BRT沿线车站的乘客进行了问卷调查。经调查分析表明,乘客对BRT的满意度比较高,认为BRT的最大优势为速度快,基本达到设计目的,但车上比较拥挤,还存在需要完善的地方。     

Drivers of customer satisfaction with public transport services

This paper aims to improve the understanding of the drivers of customer satisfaction with public transport (PT). The methodology provides a relevant contribution to the previous studies since it highlights the complex interaction between the level and composition of satisfaction, negative social safety experiences (NSSEs), urban settings, and the PT mode used.Overall, PT users see the service attributes on-time performance, travel speed, and service frequency as the most important, followed by personnel/driver behaviour and vehicle tidiness. A generic policy aimed at achieving these attributes may yield favourable results with respect to satisfaction.Further, we demonstrate the influence of differences in customer characteristics on satisfaction. A policy aimed at increasing the service frequency and putting new vehicles into operation will probably lead specifically to more satisfied older people (>65), passengers travelling by regional train, and people living in dense urban areas.These findings may be of help to PTAs intending to exert an influence on the actions of PT operators, for instance by using them as a measuring rod in incentive contracts.     

User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications

The rapid pace of motorization throughout the world has changed travel behavior, which in turn has influenced every aspect of transport operations. This impact has also increasingly challenged the future existence of such road-based urban public transport as paratransit due to its characteristics and problems, especially in developing countries. Since creating satisfied users can help retain paratransit’s existence, this research aims to explore user satisfaction with paratransit service in order to anticipate future implications for its competition with motorization in Bandung, Indonesia. It establishes important factors and attributes to explain user perceptions and priorities regarding the service. Its hypotheses explain how users measure paratransit’s quality of service, inferring that they are likely to continue to use it. Even though users are dissatisfied with several aspects of paratransit, and the impact of competition has been strong, loyal users can still be found. By considering the findings, existing problems of inappropriate-quality service can be addressed to satisfy users’ expectations. The study also suggests some anticipation of winning the competition with motorization.