Mental models of driving and speed: biases,choices and reality

This paper provides a review of research performed by Svenson with colleagues and others work on mental models and their practical implications. Mental models describe how people perceive and think about the world including covariances and relationships between different variables, such as driving speed and time. Research on mental models has detected the time-saving bias [Svenson, O. (1970). A functional measurement approach to intuitive estimation as exemplified by estimated time savings. Journal of Experimental Psychology, 86, 204–210]. It means that drivers relatively overestimate the time that can be saved by increasing speed from an already high speed, for example, 90–130?km/h, and underestimate the time that can be saved by increasing speed from a low speed, for example, 30–45?km/h. In congruence with this finding, mean speed judgments and perceptions of mean speeds are also biased and higher speeds given too much weight and low speeds too little weight in comparison with objective reality. Replacing or adding a new speedometer in the car showing min per km eliminated or weakened the time-saving bias. Information about braking distances at different speeds did not improve overoptimistic judgments of braking capacity, but information about collision speed with an object suddenly appearing on the road did improve judgments of braking capacity. This is relevant to drivers, politicians and traffic regulators.     

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Transportation - Supplying public transport systems with high levels of service quality is fundamental for retaining users and attracting new ones. Policies that improve transit service quality...     

Extracting patterns from Twitter to promote biking

Emphasis on non-motorized travel modes (for example, biking) reduces motorized trips and provides positive effects on the environment and the quality of human life. Understanding factors that influence people to biking or bike commuting can help decision makers, transportation planners, and bike commuting networks. Historically, conventional methods like surveys and crash data analyses were conducted to understand relevant factors. Survey and crash data analysis are difficult to perform in broad scale due to data availability and efforts. An innovative approach to determining these factors is to conduct social media mining to understand sentiments or motivations of bike commuters. People use terms (with hashtag at the beginning of the term) in Twitter, a popular social media network, to express their thoughts, activities or information. This study developed a framework for using Twitter data in understating the sentiments of the bikers with minimal effort. In this study, Twitter data associated with bike commuting hashtags were obtained for eight years (2009–2016). This study provided a framework of data collection and application of various natural language processing (NLP) tools (for example, text mining, sentiment analysis) to extract knowledge from the unstructured text data. Findings show that biking is associated with weather and seasonal patterns. The general sentiment towards biking is positive. However, negative sentiments are associated with bad weather, crime, and other challenges. The polarity scores indicate somewhat positiveness in the recent few years. The developed framework and the findings of this study will help planners and decision makers to promote biking on a broader scale.     

A Stated Preference Experiment for Measuring Service Quality in Public Transport

Abstract

This paper develops a Stated Preference (SP) experiment that provides a way to measure service quality in public transport. The paper introduces an empirical procedure for optimising the SP experiment. This procedure permits the identification of the choice alternatives defining the experiment by simulating the choices of a user sample. By using the data collected from an experimental survey, a Multinomial Logit model was calibrated. This model is a way of identifying the importance of service quality attributes on global customer satisfaction and calculating a Service Quality Index, which provides an operationally appealing measure of current or potential service effectiveness.     

How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options

Abstract

In this paper, a methodology for capturing the transit passenger’s point of view by using both rating and choice options is proposed. For this purpose, some discrete choice logit models are introduced; the models allow the probability of choice of some alternative transit services to be calculated, and the importance of each service aspect to be determined. The models are calibrated by using data collected by a survey in which a stated preferences experiment was proposed to a sample of passengers, and some judgements were expressed by them about their transit services, in terms of perceptions and expectations. The introduced methodology provides a relevant contribution from a practical viewpoint because it allows the identification of the most important aspects on overall service quality; it is useful to the transit operators for measuring service quality and for investing on the various service aspects in order to effectively improve transit services.