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排序方式: 共有217条查询结果,搜索用时 15 毫秒
1.
ABSTRACTThe need for improved public transport (PT) ticketing in ever-growing deregulated PT markets has made well-designed integrated ticketing systems a priority area of intervention for PT service providers around the world. Yet, very little practical evidence of its impacts are reported in Sweden and in the world at large. The focus of this study was the impacts of the Movingo integrated ticketing scheme in terms of PT patronage, user satisfaction and the perceived quality of the ticketing set-up. Three travel surveys were conducted along the Stockholm-Uppsala route. Methods including logistic regression and correlated t-tests were used to analyse the samples. The findings suggest that the scheme made rail commuting more attractive resulting in an overall increase of about 24% in ticket sales with 3% – 15% car commuters reporting that they patronised PT services after the project. The scheme also resulted in increased rail commuter satisfaction. The overall perceived quality of the ticketing set-up did not however improve due to interoperability challenges. Service providers’ uncertainty about equitable distribution of revenue among the participating service providers, interoperability challenges and the lack of interest among most of the participating service providers to sell Movingo tickets are some issues to be addressed. 相似文献
2.
基于模糊因素的铁路旅客满意度的综合评价 总被引:11,自引:1,他引:10
从铁路旅客运输自身特性及旅客满意度评价特性两方面出发,通过分析铁路旅客满意度的影响因素,确定评估旅客满意度的评价指标体系。并采用模糊综合评价方法,建立了铁路旅客满意度模糊综合评价模型,结合铁路旅客问卷调查结果,对目前铁路旅客满意度水平进行了综合评价,从而为提高和改进铁路运输服务质量和服务水平、提高铁路运输的综合竞争力提供参考依据。 相似文献
3.
朱钧 《广州航海高等专科学校学报》2012,(1):50-52
本文以问卷调查法研究航海院校学生资助体系运行效用,结果表明的师生的满意度较高,该体系较好地实现了奖优助困教育公平的目的.但是,还要加强贫困生的鉴定工作和后续的监督管理. 相似文献
4.
《运输评论》2012,32(1):5-34
ABSTRACTThis review provides a critical overview of what has been learnt about commuting’s impact on subjective wellbeing (SWB). It is structured around a conceptual model which assumes commuting can affect SWB over three time horizons: (i) during the journey; (ii) immediately after the journey; and (iii) over the longer term. Our assessment of the evidence shows that mood is lower during the commute than other daily activities and stress can be induced by congestion, crowding and unpredictability. People who walk or cycle to work are generally more satisfied with their commute than those who travel by car and especially those who use public transport. Satisfaction decreases with duration of commute, regardless of mode used, and increases when travelling with company. After the journey, evidence shows that the commute experience “spills over” into how people feel and perform at work and home. However, a consistent link between commuting and life satisfaction overall has not been established. The evidence suggests that commuters are generally successful in trading off the drawbacks of longer and more arduous commute journeys against the benefits they bring in relation to overall life satisfaction, but further research is required to understand the decision making involved. The evidence review points to six areas that warrant policy action and research: (i) enhancing the commute experience; (ii) increasing commute satisfaction; (iii) reducing the impacts of long duration commutes; (iv) meeting commuter preferences; (v) recognising flexibility and constraints in commuting routines and (vi) accounting for SWB impacts of commuting in policy making and appraisal. 相似文献
5.
Users’ loyalty to public transit service is fundamental to promote its popularity in the transportation market. A four-step analytical framework is advanced to investigate the importance of service attributes that heterogeneous transit user segments place on their public transit service loyalty, measured in terms of overall satisfaction and re-use intention. Critical service attributes perceived by transit users that are relevant for loyalty enhancement are explicitly determined, which vary between user segments. It is suggested that the design of strategies aimed to promote the use of public transit by increasing user loyalty towards transit service be targeted at specific attributes that contribute most to loyalty and specific user segments whose original loyalty level is significantly different to others. 相似文献
6.
城市轨道交通乘客满意度评价体系的构建 总被引:2,自引:0,他引:2
对城市轨道交通如何建立乘客满意度测评指标体系进行研究,在把握整体的基础上,分析运营部门如何对服务水平的关键点进行控制与管理,为管理者建立符合自身实际情况的乘客满意度评价体系提供参考依据. 相似文献
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8.
周鉴 《南通航运职业技术学院学报》2014,(4):107-109
文章结合学生满意度调查情况对高职院校教学质量的现状进行了分析,并提出了提升高职院校教学质量的具体策略,具有一定的参考价值。 相似文献
9.
10.
基于内部营销的星级酒店员工满意度调查分析 总被引:1,自引:0,他引:1
曲蓉蓉 《辽宁省交通高等专科学校学报》2011,13(2):51-54
文章从内部营销理论出发论述了星级酒店员工满意度调查研究的重要性,通过向3家样本酒店发放问卷调查表对员工满意度进行调查,利用SPSS 15.0软件进行数据分析,提取出7个影响员工满意度的主要因子并分类计算了因子得分,得出了星级酒店员工满意度状况。 相似文献