| 关于打造参考阅览室服务品牌的思考 |
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| 引用本文： | 杨家芬. 关于打造参考阅览室服务品牌的思考[J]. 浙江交通职业技术学院学报, 2009, 10(4): 77-79. DOI: 10.3969/j.issn.1671-234x.2009.04.020 |
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| 作者姓名： | 杨家芬 |
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| 作者单位： | 浙江交通职业技术学院,杭州,311112 |
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| 摘 要： | 本文提出了以转变图书馆职工的服务理念、改善服务质量为核心，以提高职工的专业知识和技术水平为重点，以营造阅读环境文化为辅助，努力打造参考阅览室服务品牌的观点。
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| 关 键 词： | 图书馆 参考阅览室 服务品牌 |
Thoughts on Building Service Brand for Reference Reading Room |
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| YANG Jia-fen. Thoughts on Building Service Brand for Reference Reading Room[J]. Journal of Zhejiang Vocational and Technical Institute of Transportation, 2009, 10(4): 77-79. DOI: 10.3969/j.issn.1671-234x.2009.04.020 |
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| Authors: | YANG Jia-fen |
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| Affiliation: | YANG Jia - fen (Zhejiang Institute of Communications, Hangzhou 311112, China) |
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| Abstract: | Based on practical situation of the reference reading room of Zhejiang Institute of Communications, this paper proposes that service brand of reference reading room should be built up through changing librarians＇ service conception, improving service quality, upgrading librarians＇ professional knowledge and techniques, and creating reading environment culture. Reference reading room should play an active role in the institutes＇ strive for building firs - class institute by actively practicing the scientific development outlook and providing people first and superb service. |
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| Keywords: | library reference reading room service brand |
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