轨道交通与常规公交换乘距离对满意度影响研究

为解决轨道交通与常规公交缺少定量最优换乘距离的问题，基于单因子方差分析方法，构建考虑换乘形式及公交站性质的换乘距离与满意度关系模型，并对模型进行推导及求解。以重庆市119个轨道站及周边换乘公交站为例，利用SPSS软件对换乘距离进行方差分析，分别求解两类换乘距离对满意度的影响。研究表明，换乘距离对满意度有显著影响，乘客对通道式换乘和一体化换乘可忍受距离较长，且分离式换乘难以通过缩短换乘距离来提高乘客满意度。轨道交通与常规公交换乘站点采用一体化模式，换乘距离在48.6 m以内乘客满意度可达到最大化。

Influence of Transfer Distance Between Rail Transit and Bus Transit on Satisfaction

In order to address the lack of methods that can quantitatively determine the optimal transfer distance between a rail and bus transit, a model describing the relationship between transfer distance and passenger satisfaction is established based on single factor analysis of variance considering the mode of transfer and the bus station properties. The model is then deduced and solved. Taking 119 rail stations in Chongqing and the transfer bus stations surrounding them as an example, SPSS is used to analyze the variance of the transfer distance to investigate its influence on satisfaction. The study shows that the transfer distance has a significant effect on satisfaction. Further, it is difficult for separate transfers to increase passenger satisfaction by shortening the transfer distance; passengers can endure a longer distance in channel and integrated transfers than in separate transfers. If an integrated transfer is implemented between rail transit and bus transit stations, the transfer distance will be required to be within 48.6 m to achieve maximum passenger satisfaction.