| 香港地铁自动售检票系统运营管理分析 |
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| 引用本文： | 吴昊,闫彬. 香港地铁自动售检票系统运营管理分析[J]. 铁路通信信号工程技术, 2010, 7(1): 56-59 |
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| 作者姓名： | 吴昊 闫彬 |
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| 作者单位： | 1. 北京全路通信信号研究设计院,北京,100073
2. 北京国铁华晨通信信息技术公司,北京,100071 |
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| 摘 要： | 通过赴香港地铁考察的经历,基于香港地铁AFC自动售检票系统多年运营的经验,分析香港地铁的换乘模式、设备个性化以及票务管理模式。着重从人性化细节服务的设置情况,分析香港地铁一切以乘客为中心的宗旨,并阐述ERP在香港地铁的成功应用。
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| 关 键 词： | 香港地铁 AFC系统 乘客服务中心 运营管理 |
Operational Management Analysis of AFC System in Hong Kong MTR |
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| Wu Hao,Yan Bin. Operational Management Analysis of AFC System in Hong Kong MTR[J]. Railway Signalling & Communication Engineering, 2010, 7(1): 56-59 |
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| Authors: | Wu Hao Yan Bin |
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| Abstract: | This article mainly analyzes the transfer mode,the personalization of the equipment as well as the ticketing management mode of Hong Kong MTR based on many years operational experience of the AFC system in Hong Kong MTR and the author's inspection experience for Hong Kong MTR.The article also analyzes the service tenet of Hong Kong MTR,i.e.everything is for passengers,from the aspect of humanized and specific services.And the article elaborates the successful application of ERP in Hong Kong MTR. |
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| Keywords: | Hong Kong MTR AFC system Passenger service center and Operational management |
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