Enjeux de la mise en accessibilité des transports publics: le rôle de la maîtrise d’usage et de la coproduction

Since the act of February 11, 2005, the policy objective is to make urban projects accessible for all. This political context is strengthened on one hand by a greater social demand relieved by associations, and on the other hand by the need to anticipate the consequences of ageing population. A qualitative survey conducted in the metropolitan areas of Paris and Grenoble, with representatives of associations, transport operators, communities, and experts, shows that the law is not enough. The issue of a successful accessibility lies particularly in the political will at local level and in the involvement of people to overcome flaws in local projects, through consultation and coproduction initiatives. The users’ knowledge makes the project evolving and adapting according to social demand. The user has an expertise gained from his experiences that no one can match. Therefore, it has a vital role in the development, implementation and evaluation of projects’ accessibility.