| 铁路旅客满意度指数模型研究 |
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| 引用本文： | 曾庆东,严新平.铁路旅客满意度指数模型研究[J].武汉理工大学学报(交通科学与工程版),2011(6). |
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| 作者姓名： | 曾庆东 严新平 |
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| 作者单位： | 武汉理工大学智能交通系统研究中心;水路公路交通安全控制与装备教育部工程技术研究中心; |
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| 摘 要： | 基于铁路旅客运输服务的特性以及旅客需求结构分析,提出了一个新的铁路旅客满意度指数(CSI)模型,运用偏最小二乘法对模型进行数学表达,结合实际调研的结果,对模型进行检验.通过检验,模型中变量间相关性以及模型的拟合优度都达到较高的水平.
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| 关 键 词： | 铁路旅客运输 旅客满意度 偏最小二乘法 |
Study on a Railway Passenger Satisfaction Index Model |
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| Zeng Qingdong, Yan Xinping,.Study on a Railway Passenger Satisfaction Index Model[J].journal of wuhan university of technology(transportation science&engineering),2011(6). |
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| Authors: | Zeng Qingdong Yan Xinping |
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| Institution: | Zeng Qingdong1,2) Yan Xinping1,2)(Research Center for Intelligent Transport Systems,WUT,Wuhan 430063,China)1)(Engineering Research Center for Transportation Safety,Ministry of Education,China)2) |
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| Abstract: | This paper proposes a new customer satisfaction index(CSI) model of railway passengers based on the characteristics of railway passenger transport and the analysis of passenger demand structure.The model is given a mathematical expression using the partial least squares method and is verified against the results of a number of surveys,proving that both the relativity between the variables in and the goodness of fit of the model are high. |
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| Keywords: | railway passenger transport passenger satisfaction partial least squares method |
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