浅谈全面提升铁路客运服务的关键举措

铁路运输是一个服务型行业，运输市场的竞争就是服务质量的竞争。客运是铁路运输业的重要组成部分，铁路客运服务的目的是最大限度地满足旅客的旅行需要．让旅客享受到车站及列车上的有关服务，以便安全、快速、便利、准时地运送旅客。铁路客运服务的内容包含了承运服务、生活服务、安全服务、文化服务和延伸服务等。

Discusses on the essential action of the comprehensively promoting railway passenger transportation service

The railway transportation is a service profession. The competition of transport market is the grade of service competition. The passenger transportation is the important component of rail transportation industry.The goal of railway trans- portation service is maximum limit meeting passenger＇s needs, making the passenger enjoy to the station and train＇s related service, so that safely,conve- niently conveying the passenger punctually. The railway transportation service contains accept for carriage services, life-support services, the safety services, cultural services ,extending services and so on.