| 提升服务理念 完善理赔机制 |
| |
| 引用本文： | 罗加明,李兴明.提升服务理念 完善理赔机制[J].铁道货运,2010,28(6):1-3. |
| |
| 作者姓名： | 罗加明 李兴明 |
| |
| 作者单位： | 成都铁路局,货运处,四川,成都,610081 |
| |
| 摘 要： | 介绍成都铁路局通过调查研究,掌握保价理赔现状;完善各项制度,细化实施方案;合理划分责任,做到"主动承则、主动提供、主动告知";简化理赔手续,压缩"赔付时间、压缩结案时间、压缩划款时间";建立绿色通道,服务重点客户等措施优化理赔程序、压缩赔付时间、提高理赔质量的探索和实践。
|
| 关 键 词： | 保价 理赔 机制 质量 |
Improve Service Quality and Mechanism of Claims Settlement |
| |
| LUO Jia-ming,LI Xing-ming.Improve Service Quality and Mechanism of Claims Settlement[J].Railway Freight Transport,2010,28(6):1-3. |
| |
| Authors: | LUO Jia-ming LI Xing-ming |
| |
| Institution: | LUO Jia-ming,LI Xing-ming(Freight Transport Department,Chengdu Railway Administration,Chengdu,Sichuan 610081,China) |
| |
| Abstract: | After survey research on current situation of claims settlement of value-insured transport,Chengdu Railway Administration adopts some measures to optimize the claim settlement procedure, shorten the payment time, and improve the settlement quality, the measures include improving the system and refining the implementation plan, dividing the responsibility to realize actively taking the responsibility, simplifying procedures of claim settlement, cutting down the time for compensation, creating a green channel... |
| |
| Keywords: | Value-insured Settlement of Claims Mechanism Quality |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
