| 针对铁路12306用户订单取消行为的研究 |
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| 引用本文： | 潘,跃,吕晓艳,戴琳琳,朱颖婷.针对铁路12306用户订单取消行为的研究[J].铁路计算机应用,2014,23(4):5-8. |
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| 作者姓名： | 潘 跃 吕晓艳 戴琳琳 朱颖婷 |
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| 作者单位： | 中国铁道科学研究院 电子计算技术研究所,北京,100081 |
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| 摘 要： | 通过对铁路12306用户频繁出现取消交易操作现象及其产生原因的分析,提出了相关的解决方案,旨在维护正常的售票秩序,提高用户满意度.并以Z66为例进行方法应用分析,验证了本方法的有效性.
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| 关 键 词： | 网络售票 12306用户 订单取消 |
| 收稿时间： | 2015-10-09 |
Research on phenomena of maliciously cancelling orders for railway Internet users |
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| PAN Yue,LV Xiaoyan,DAI Linlin,ZHU Yingting.Research on phenomena of maliciously cancelling orders for railway Internet users[J].Railway Computer Application,2014,23(4):5-8. |
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| Authors: | PAN Yue LV Xiaoyan DAI Linlin ZHU Yingting |
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| Institution: | ( Institute of Computing Technologies, China Academy of Railway Sciences, Beijing 100081, China ) |
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| Abstract: | By analyzing the cat, se of maliciously cancelling orders phenomena for Railway Internet users, this paper provided a solution to maintain normal ticket sale order and improve customer satisfaction. By applying the method to train Z66, it was verified that the solution was valid and effective. |
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| Keywords: | lnternet ticketing railway lnternet user cancelling order |
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