Passenger waiting time and information acquisition using automatic vehicle location for verification

Bus riders utilize a variety of information media to learn how to travel to their destinations and to learn when they should arrive at bus stops. As part of the OCTA (Orange County Transit Authority) Transit Probe evaluation, 1199 passengers were surveyed to measure relationships between information acquisition and waiting time. A unique aspect of the survey was that some of the data could be correlated with automatic‐vehicle‐location (AVL) measurements of bus lateness at stops. Insights are provided as to the types of information riders acquire based on the nature of the trip and demographic characteristics. Insights are also provided as to factors affecting perceived waiting time. We found age group, whether a person needs to arrive at a destination by a specific time, primary language, and whether the person is a first‐time user of the bus line to be significant causal factors.