The effects of planned and unplanned transfers on public transport users' perception of transfer routes

Many authorities are investing in new infrastructure to improve the quality of public transport (PT) services in the hope to increase mode switch from cars. The goal is to provide users with an integrated multimodal PT network by facilitating transfers. There exists a lack in the clarity of the attributes which defines a planned transfer and the effects of planned transfers on users' willingness to use routes with transfers. The present study provides approximate effects of ‘planned’ and ‘unplanned’ transfers on PT users' decisions to use transfer routes. The study focuses on two attributes of ‘planned’ transfers, integrated physical connection of transfers and information integration. A user preference survey was undertaken in Auckland, New Zealand. Analysis of the results shows that physical integration is more important than information integration for current PT users. Results also suggest that information integration has a greater influence on users of transfer services which are more closely aligned to being ‘unplanned’.