Development of computerized vehicle scheduling system for specialized transportation: delaware case

A computer‐aided vehicle scheduling system is developed for Delaware's state‐wide specialized transportation system for elderly and handicapped persons. This paper presents the model, computer program package, system implementation, evaluation and the lessons learned from the project. The project which spanned two and a half years consists of five phases: (1) examine the manual method of vehicle scheduling (prior to the computerization); (2) develop a scheduling model; (3) develop a computer program package for the operation of the model; (4) install and operate the system; and (5) evaluate the system performance. The scheduling model consolidates passengers by block of time, origin and destination zones and along the direction of vehicle travel, first; second, minimizes the empty vehicle travel; and, lastly, assigns drivers to route considering assignment priority among the types of drivers and passengers. The product of the model is a set of driver log‐sheets which specify the sequence of passenger pick‐ups and drop‐offs. The computer program package includes necessary auxiliary data management functions such as registration of trip reservation, operating statistics and parameter value changes, as well as the execution of the model. It also allows the dispatcher to override the computer generated log‐sheet based on his discretion. The system has been operational for more than one year and it has brought about a number of changes in the operation and the role of the dispatcher. A before‐and‐after comparison of the operation and the lessons learned are also shown.