Metro commuters’ satisfaction in multi-type access and egress transferring groups |
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| Institution: | 1. School of Transportation, Southeast University, No. 2, Sipailou, 210096 Nanjing, PR China;2. Jiangsu Key Laboratory of Urban ITS, Southeast University, No. 2, Sipailou, 210096 Nanjing, PR China;3. Jiangsu Province Collaborative Innovation Center of Modern Urban Traffic Technologies, No. 2, Sipailou, 210096 Nanjing, PR China;4. Institute of Transport Studies, Department of Civil Engineering, Monash University, Clayton, Victoria 3800, Australia;1. Department of Transportation Engineering, Chang’an University, Middle-section of Nan’er Huan Road, 710064 Xi’an, China;2. Urban Planning Group, Eindhoven University of Technology, De Zaale, 5612 AZ Eindhoven, Netherlands;3. Department of Air Transportation Management, Nanjing University of Aeronautics and Astronautics, Jiangjun Avenue, Jiangning District, 211106 Nanjing, China;1. Department of Urban Planning and Environment, Royal Institute of Technology (KTH), Teknikringen 10, 100 44 Stockholm, Sweden;2. Traffic Analysis and Logistics, Swedish National Road and Transport Research Institute (VTI), Malvinas väg 6, 102 15 Stockholm, Sweden;3. Department of Transport and Planning, Delft University of Technology, P.O. Box 5048, 2600 GA Delft, the Netherlands;4. Department of Civil and Architectural Engineering, Royal Institute of Technology (KTH), Sweden;1. University of California, Berkeley, CA 94720, USA;2. Indian Institute of Technology, New Delhi 110016, India;1. School of Economics, Jinan University, No. 601 Huangpu Road West, Guangzhou 510632, China;2. Department of Geography, College of Science, Swansea University, Swansea SA28PP, United Kingdom;3. Institute for Environmental and Climate Research, Jinan University, 511443 Guangzhou, China;1. School of Urban Planning, McGill University Suite 400, 815 Sherbrooke St. W. Montréal, Québec H3A 2K6, Canada;2. Department of Geography & McGill School of Environment Room 322, 805 Sherbrooke St. W. Montréal, Québec H3A 2K6, Canada;3. School of Urban Planning, McGill University Suite 400, 815 Sherbrooke St. W. Montréal, Québec H3A 0C2, Canada |
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| Abstract: | This paper considers both the access and egress stages as an entire process to analyze the satisfaction levels of commuters with metro commuter journeys. Based on a survey in Nanjing, China, seven intermodal travel groups are employed as targets for this analysis. The groups include Walk–Metro–Walk, Walk–Metro–Bus, Bike–Metro–Walk, Bike–Metro–Bus, Bus–Metro–Walk, Bus–Metro–Bus and Car–Metro–Walk, which are named according to the modes of transportation that are employed for access and egress trips. Binary logit models are developed for each group to identify the main factors of satisfaction level. The results show that access and egress stages serve important but different roles in the seven groups. Facility service qualities in two stages are the primary factors that affect overall satisfaction. The groups with same access or egress modes have significantly different core factors. Access by bike and bike–metro–transit users are concerned with bike parking safety, whereas bike–metro–walk users value parking spaces near metro stations. With two transfers between bus and metro, transit–metro–transit users indicate that the weak point in the access stage is the crowded spaces on buses. However, transit–metro–walk users value bus on-time performance, which is also valued by groups with metro–bus egress transfers. For egress by walking, commuters that use motorized modes for access are concerned with the egress walking environment, whereas users of non-motorized access modes are more concerned with egress walking spaces. The findings of this study are helpful for policy developments than can improve public satisfaction with commutes by urban metro. |
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| Keywords: | Overall satisfaction Service quality Access stage Egress stage Infrastructure planning |
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