Evaluation of a bus passenger information system from the users’ point of view in the city of Thessaloniki, Greece

This paper presents an evaluation, from the users’ point of view, of an advanced Bus Passenger Real Time Information System, installed at the city of Thessaloniki, Greece. In addition to the methodological approach and the findings presented, the paper explores the greater framework of evaluation procedures in which these analyses should be embedded. In total, 300 questionnaires were returned; the survey aimed to define the basic components of users’ acceptance of the new system as well as socioeconomic issues related with the estimation of the payback period of the project. The survey findings are combined with several research results from recent resembled surveys conducted in the city in previous years.