Operator workforce planning in the transit industry |
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| Institution: | 1. Laboratoire Ingénierie Circulation Transport (LICIT), ENTPE – IFSTTAR, Université de Lyon, Rue Maurice Audin, F-69518 Vaulx-en-Velin, France;2. Department of Civil & Environmental Engineering, California Polytechnic State University, San Luis Obispo, United States;1. Polytechnic Institute of Coimbra, ISCAC Business School, Quinta Agrícola, Bencanta, 3040-316, Coimbra, Portugal;2. INESC Coimbra – University of Coimbra Pólo II, R. Silvio Lima, 3030-290, Coimbra, Portugal;3. Universidad de Málaga, Department of Applied Economics (Mathematics), C/ Ejido, 6, 29071, Malaga, Spain;4. Universidad de Málaga, Department of Applied Economics (Statistics and Econometrics), C/ Ejido, 6, 29071, Malaga, Spain;5. PhD Program in Economics and Business, University of Malaga, Malaga, Spain |
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| Abstract: | Workforce planning in the transit industry has received increased attention in the last few years as management emphasis has shifted from expanding transit service to increasing service efficiency and effectiveness. This paper builds upon recent work on the optimal level of reserve personnel and extends the analysis approach to incorporate the probabilistic aspects of absenteeism by day of week and season, workforce attrition, and extra, non-scheduled work such as new operator on-street training and special events requiring extra service. It presents an integrated framework for operator workforce planning which includes three interrelated models: strategic, tactical and operational. A case study of workforce planning at the Massachusetts Bay Transportation Authority is used to demonstrate the potential of the general approach proposed in the paper. |
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