基于客户关系管理(CRM)的轨道交通信号系统设备全生命周期维护管理

随着高速铁路以及城市轨道交通的快速发展,传统的以设备为中心的轨道交通信号系统设备维护管理模式已不能满足安全运营的需要,设备维护管理面临巨大压力。提出基于客户关系管理(CRM)的轨道交通信号系统设备全生命周期维护管理模式,给出了管理模型,阐述了设备全生命周期主要的管理内容。该模式将以设备为中心的维护管理模式转化为以客户需求为中心的维护管理模式,有效地满足了目前轨道交通信号系统设备维护管理所面临的安全要求高、区域分布广、服务响应快等需求,为提升轨道交通信号系统运维体系的建设奠定了基础。

Research on Life Cycle Maintenance Management of Rail Transit Signaling System Based on CRM

With the rapid development of high-speed railway and urban rail transit,traditional maintenance & management mode of rail transit signaling system centered on equipment can no longer meet the safety operation needs,equipment maintenance & management is facing a huge pressure.The method of product full life cycle management based on CRM is put forward,it transfers the maintenance mode centered on equipment to that centered on customer demands,thus effectively meets the requirements of the maintenance activities in rail transit signaling system,which is challenged by higher safety requirements,wide geological distribution,rapid reaction service,etc.This research can serve as an example for the maintenance system construction of rail transit signaling system.