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曼以全球统一标准应对中国市场售后需求
引用本文:商彦章.曼以全球统一标准应对中国市场售后需求[J].商用汽车,2012(7):78-79.
作者姓名:商彦章
摘    要:在曼恩(中国)公司大厅的报刊架上,摆放着一些方便取阅的精致小卡片,上面写着"10promises with added value"。这是曼在2010年提出的对客户的"10大承诺",其中有7条是关于售后服务的,包括专业技术支持、合理

关 键 词:售后服务  中国市场  经销商  客户需求  服务网络  商用汽车  提供服务  维修保养  标准  技术支持

MAN Provide All-around Business Solutions to Meet the Challenge of After-sales Service
Abstract:As the continual development of commercial vehicle industry,china market had changed dramatically in the past few years,and customers were paying much more attention on quality and efficiency of the vehicles when planning their transport business.In addition,they also needed to consider finance service,selection of vehicle models,maintenance and spare part supply,etc..To this end,MAN made commitment in providing all-around business solution so as to let customers only focus on their business operation instead of spending valuable time on after-sales service or finance service,etc.
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