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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach |
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| Authors: | Allen Jaime Eboli Laura Mazzulla Gabriella Ortúzar Juan de Dios |
| Institution: | 1.Department of Transport Engineering and Logistics, Pontificia Universidad Católica de Chile, Vicu?a Mackenna 4860, 7820436, Macul, Santiago, Chile ;2.Department of Civil Engineering, University of Calabria, P. Bucci, Cubo 46/B, 87036, Rende, CS, Italy ;3.Department of Transport Engineering and Logistics, Institute in Complex Engineering Systems, Pontificia Universidad Católica de Chile, Vicu?a Mackenna 4860, 7820436, Macul, Santiago, Chile ; |
| Abstract: | Transportation - Supplying public transport systems with high levels of service quality is fundamental for retaining users and attracting new ones. Policies that improve transit service quality... |
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| 本文献已被 SpringerLink 等数据库收录！ | |