| 基于QARC的船舶售后服务管理 |
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| 引用本文： | 赵立震.基于QARC的船舶售后服务管理[J].中国修船,2012,25(1):1-3. |
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| 作者姓名： | 赵立震 |
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| 作者单位： | 南通中远川崎船舶工程有限公司,江苏南通,226005 |
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| 摘 要： | 文章介绍了船舶售后服务的定义,提出了独具特色的船舶售后服务理念QARC(quick,accurate,report,close),说明了船舶售后服务的特点,阐述了船舶售后服务管理方法,可供相关部门参考和探讨。
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| 关 键 词： | 售后服务 项目管理 QARC |
Vessel after-sales service management based on QARC |
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| ZHAO Li-zhen.Vessel after-sales service management based on QARC[J].China Shiprepair,2012,25(1):1-3. |
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| Authors: | ZHAO Li-zhen |
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| Institution: | ZHAO Li-zhen |
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| Abstract: | The paper introduces the definition of vessel after-sales service, put forward a unique concept QARC of vessel after-sales service, shows the characteristics of vessel after-sales service, describes the management method of vessel after-sales service, which offers the reference and discussion for some relevant departments. |
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| Keywords: | after-sales service project management QARC |
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