| 呼叫中心在安全生产管理信息系统中的应用 |
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| 引用本文： | 章冲,蔡淮,华泽玺. 呼叫中心在安全生产管理信息系统中的应用[J]. 铁路计算机应用, 2004, 13(5): 18-20 |
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| 作者姓名： | 章冲 蔡淮 华泽玺 |
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| 作者单位： | 西南交通大学,通信与计算机工程学院,成都,610031 |
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| 摘 要： | 在传统的安全生产管理信息系统基础上,集成基于呼叫中心技术的安全生产举报中心.举报中心对举报者进行语音指导,对举报内容进行存储和处理,使生产上的安全隐患能够及时发现并做出及时、正确的处理.分析基于呼叫中心技术的安全生产举报中心的系统结构和软件流程,介绍预拨呼叫的基本概念和在紧急救援系统中的应用.
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| 关 键 词： | 呼叫中心 交互式语音应答 自动呼叫分配 预拨呼叫 |
| 文章编号： | 1005-8451(2004)05-0018-03 |
| 收稿时间： | 2004-05-15 |
| 修稿时间： | 2003-07-10 |
Application of call center in Work Safety Management Information System |
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| ZHANG Chong,CAI Huai,HUA Ze-xi. Application of call center in Work Safety Management Information System[J]. Railway Computer Application, 2004, 13(5): 18-20 |
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| Authors: | ZHANG Chong CAI Huai HUA Ze-xi |
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| Abstract: | Based on the traditional Work Safety Management Information System, the system integrated the safety workreporting center of safe producing relyed on call center technology. The reporting center could guide reporters by voice,meanwhile, it can also store and deal with what they reported, find out and cope with the potential dangers immediately andcorrectly. It was analysed the systematic structure and software process of Work Safety Report Center based on call centertechnology, and introduced the basic concept of predictive dialer and the application of it in emergency rescue system. |
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| Keywords: | call center interaction voice response automatic call distribution predictive dial |
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