| 城市轨道交通旅客满意度分析与评价 |
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| 引用本文： | 武晋飞,宋薇,杨博.城市轨道交通旅客满意度分析与评价[J].交通科技与经济,2013(2):76-79. |
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| 作者姓名： | 武晋飞 宋薇 杨博 |
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| 作者单位： | [1]兰州交通大学,甘肃兰州730070 [2]中国铁道出版社,北京100054 [3]中铁集装箱运输有限责任公司西安分公司,陕西西安710054 |
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| 摘 要： | 以城市轨道交通发展现状为基础，分析乘客满意度影响因素，确定城市轨道交通旅客满意度评价指标体系的建市原则。运用结构化层次设定指标，建立城市轨道交通旅客满意度评价指标体系。并将评价指标量化，分层确定评价指标权重，最后进行一致性检验，验证评价体系的可行性。
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| 关 键 词： | 城市轨道交通 满意度 评价指标 层次分析法 一致性检验 |
Analysis and evaluation of passenger satisfaction for urban rail transit |
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| WU Jin fei,SONG Wei,YANG Bo.Analysis and evaluation of passenger satisfaction for urban rail transit[J].Technology & Economy in Areas of Communications,2013(2):76-79. |
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| Authors: | WU Jin fei SONG Wei YANG Bo |
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| Institution: | 1. Lanzhou Jiaotong University, Lanzhou 730070, China; 2. China Railway Publishing House, Beijing 100054 ,China; Railway Container Transport Co. , Ltd. ,Xi＇an Branch, Xi＇an 710054, China) |
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| Abstract: | It analyzes the influencing factors of passenger satisfaction based on the development status of urban rail transit, and determines the principle of the evaluation index system of passenger satisfaction in urban rail transit. And then the indicators are set by using the structured hierarchy to establish an evaluation index system of passenger satisfaction in urban rail transit, on which the indicators arc quantitated and the evaluation index weights are determined. Finally a consistency check is made to verify the feasibilily of this system. |
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| Keywords: | urban rail transit satisfaction evaluation index analytic hierarchy process consistency check |
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