| 基于模糊理论的公路旅客满意度综合评价研究 |
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| 引用本文： | 陈雄生.基于模糊理论的公路旅客满意度综合评价研究[J].道路交通与安全,2006,6(10):35-37. |
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| 作者姓名： | 陈雄生 |
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| 作者单位： | 福建地矿建设集团公司 福州350002 |
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| 摘 要： | 在分析影响公路旅客满意度因素的基础上,综合考虑公路旅客满意度影响因素以及评价指标的模糊性,提出可以应用模糊数学方法对公路旅客满意度进行评价。在此基础上,建立了公路旅客满意度模糊综合评判模型,并应用实例验证了模型的实用性。
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| 关 键 词： | 公路运输 旅客满意度 指标 模糊评价 |
A Study on the Comprehensive Evaluation of the Degree of Highway Passenger Satisfaction Based on the Fuzzy Theory |
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| CHEN Xiongsheng.A Study on the Comprehensive Evaluation of the Degree of Highway Passenger Satisfaction Based on the Fuzzy Theory[J].Road Traffic & Safety,2006,6(10):35-37. |
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| Authors: | CHEN Xiongsheng |
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| Abstract: | Based on analyzing factors that affect the degree of passenger satisfaction of the highway trans- portation product and the fuzzy attribute of factors and assessment index,a fuzzy comprehensive assessment method of the degree of passenger satisfaction for the highway transportation product is proposed.Then a fuzzy com- prehensive assessment model is built in this paper.The efficiency of the model is examined through an example. |
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| Keywords: | highway transportation passenger satisfaction index fuzzy comprehensive evaluation |
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