Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups |
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| Institution: | 1. Centre for Transport Studies, Department of Transport Science, Royal Institute of Technology (KTH), Stockholm, Sweden;2. Department of Transport and Planning, Delft University of Technology, The Netherlands;1. KTH Royal Institute of Technology, Teknikringen 10, Stockholm, 10044, Sweden;2. Delft University of Technology, Stevinweg 1, Delft, 2628 CN, The Netherlands;3. Politecnico di Torino – DIATI, Corso Duca degli Abruzzi 24, Torino, 10129, Italy;4. Integral Consulting R&D, Negustori, Bucharest, 023953, Romania;5. Coventry University, Priory Street, Coventry, CV1 5RY, United Kingdom;1. Planning, Development and Preservation, Clemson University, 2-317 Lee Hall, Clemson, SC 29634, USA;2. City and Regional Planning, University of Pennsylvania, 127 Meyerson Hall, 210 S. 34th Street, Philadelphia, PA 19104, USA;1. Department of Civil and Environmental Engineering, Utah State University, United States;2. Bartlett School of Planning, University College London, United Kingdom;3. Department of Civil and Environmental Engineering, Utah State University, 4110 Old Main Hill, Logan, UT 84322-4110, United States;1. School of Urban Planning, McGill University Suite 400, 815 Sherbrooke St. W. Montréal, Québec H3A 2K6, Canada;2. Department of Geography & McGill School of Environment Room 322, 805 Sherbrooke St. W. Montréal, Québec H3A 2K6, Canada;3. School of Urban Planning, McGill University Suite 400, 815 Sherbrooke St. W. Montréal, Québec H3A 0C2, Canada;1. Faculty of Architecture, Building and Planning, The University of Melbourne, Melbourne, VIC 3010, Australia;2. Centre for Transport Studies, Department of Civil, Environmental and Geomatic Engineering, University College London, Gower Street, London WC1E 6BT, United Kingdom;1. Geography Department, Ghent University, Belgium;2. Transport Studies Unit, School of Geography and the Environment, University of Oxford, United Kingdom;3. Centre for Urban Studies, University of Amsterdam, Netherlands |
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| Abstract: | Using a primary dataset from an experimental survey in eight European cities, this study identified the key determinants of satisfaction with individual trip stages as well as overall journey experience for different travel modes and traveler groups. Multivariate statistical analyses were used to examine the relationships between overall satisfaction and travel experience variables, trip complexity, subjective well-being indices, travel-related attitudes as well as individual- and trip-specific attributes. The results indicate that for certain traveler groups, such as women, young and low-income or unemployed travelers, there are distinctive determinants of satisfaction with trip stages for various travel modes. The results also indicate that satisfaction with the primary trip stage is strongly linked to overall trip satisfaction, while satisfaction levels with access and egress trip stages are strongly related to satisfaction with the primary trip stage. Past experience, traveler expectations and attitudes, and the emotional state of travelers are also significant explanatory variables for travel satisfaction. The results indicate that when an individual consciously chooses a particular travel mode, they will report a higher level of satisfaction with that chosen mode. Notwithstanding, while past experience highly influences an individual’s current travel satisfaction, the more they travel with the current mode, the less satisfied they are with their choice. The results of this study highlight the importance of gaining a better understanding of the interaction between instrumental variables and non-instrumental variables at different trip stages and the influence on user preferences, satisfaction and decision-making processes. |
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| Keywords: | Travel experience Multi-modal Door-to-door trip stages Service quality European cities Satisfaction |
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