| 面向现代汽车产业后市场的客户服务研究 |
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| 引用本文： | 李杰,牛雅丽,韩宁.面向现代汽车产业后市场的客户服务研究[J].汽车实用技术,2020(6):234-236. |
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| 作者姓名： | 李杰 牛雅丽 韩宁 |
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| 作者单位： | 北京电子科技职业学院汽车工程学院;北京宁泽峰顺商贸有限公司 |
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| 基金项目： | 北京市教育委员会社科一般课题。基于互联网+北京市汽车服务高技能人才培养方向研究,2019Z005-008-SWY。 |
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| 摘 要： | 中国汽车市场近十年来蓬勃发展,市场容量不断扩大,但依然存在一些问题,尤其是客户服务方面,我国汽车市场的客户服务水平依然有待于提高,文章就汽车市场存在的问题和提升客户服务的解决方案提出了自己的观点。
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| 关 键 词： | 汽车后市场 客户服务 |
Research on Customer Service Oriented to Post-market of Modern Automobile Industry |
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| Authors: | Li Jie Niu YaLi Han Ning |
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| Institution: | (Beijing Electronic Technology Vocational College,Automobile Engineering College,Beijing 100176;Beijing Ningze Fengshun Commerce and Trade Co.,Ltd,Beijing 100107) |
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| Abstract: | China’s automobile market has developed vigorously in the past ten years and its market capacity has been expanding continuously.However,there are still some problems,especially in customer service.The level of customer service in China’s automobile market still needs to be improved.This paper puts forward its own views on the problems in the automobile market and the solutions to improve customer service. |
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| Keywords: | Automobile rear market Customer service |
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