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公交服务质量指标的选取与量化
引用本文:许振华.公交服务质量指标的选取与量化[J].城市公共交通,2009(12):28-30.
作者姓名:许振华
作者单位:北京交通大学
摘    要:有多重运意义。本文介绍了公交服务质量及其8项量化指标,通过对8项指标的对比分析后得出结论,运送速度具营属性,占有较大权重,该指标的选取无论对公交企业而言,还是对乘客而言,均具有重要的现实

关 键 词:服务质量  运送速度

Selection and quantification of service quality indices of public transport
Xu Zhenhua.Selection and quantification of service quality indices of public transport[J].Urban Public Transport,2009(12):28-30.
Authors:Xu Zhenhua
Institution:Xu Zhenhua(Beijing Jiaotong University )
Abstract:This thesis introduces the service quality of public transport and its eight measurable indices. Based on the contrast analysis of the eight indices, the results indicate that the index of transport speed takes on multiple properties of transport with heavy weight. It is important to choose the index for both public transport operators and passengers.
Keywords:Service Quality  Transport Speed
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