关于建立轨道交通运营质量评价体系的分析与探讧

结合国内城市轨道交通线路的实际情况以及质量管理学相关理论，以交通的服务性质为出发点。分析了城市轨道交通运营质量评价体系建立的必要性、提出了一套全面的评价体系方案和建立评价体系的一般过程，将其作为数据平台的一个部分加以深入探讨，以期对轨道交通运营企业的信息、数据系统的建立提供参考。

Analysis and Explatation on the Estalishment of Raitway Operation Quality Assessment System

In combination with the practical conditions of the domestic urban rail transit lines and the relevant theories of quality management and with the service nature of traffic as the starting point, the article analyzes the necessity for the establishment of the operation quality assessment system of the urban rail transit, puts forward a complete set of the all-round assessment system scheme and the establishment of the general process for the assessment system, by which they are taken as a part of the data platform for further exploration so as to provide references for the establishment of the information and data systems of the railway operation enterprises.