未来物流有多快? 这份调查找答案!

正"根据调查,至2023年67%的物流企业期望提供当日送达服务;至2028年,55%的物流企业期望能够实现两小时内送达,96%的受访者希望能够通过众包方式完成交付或配送司机网络来选择完成特定的订单。"未来物流有多快?物流企业能提速到何种程度?斑马技术公司发布的这份调查或许能提供答案。8月22日,斑马技术公司正式发布《未来订单履行愿景调查》(亚太版)的研究结果,该调查分析了制造业、运输与物流业企业以及零售商如何做好准备以满足按需经济下日益增长的需求。据悉,客户日益增高的期望促进     

基于顾客需求的航空货运价值链整合

面对高层次的物流需求和日益激烈的货运竞争，越来越多的航空公司开始重视航空货运的发展，许多参与航空货运市场竞争的企业开始考虑自己的物流服务战略，即通过对物流服务未来需求进行预测和对整个供应链资源进行管理，制定提高客户满意度的企业长期发展规划。对此，有人提出了第四方物流的概念，即通过调配和管理具有互补性提供商的资源、能力和技术，来提供全面的供应链解决方案的供应链集成商。如何在航空运输业实现这一战略，则需要从顾客对航空货运产品的需求和价值链角度进行更深入的研究。     

2007年重卡企业服务热线调查

Time is changed!"以前我们觉得只要把产品做好就可以了,客户买车主要看中的也是产品性能,但是现在不一样了。"一位国内知名商用车企业老总如是说。企业之间的竞争大致经历了三个阶段,一是产品本身的竞争,二是产品价格的竞争,现在企业之间的竞争已经进入了第三阶段,就是服务的竞争,靠优质的售前、售中、售后服务吸引和保持客户,提升企业服务水平,把握客户资源,是每个企业不可缺少的。无论是客户与企业联系,还是企业与客户联系,企业都应该向用户提供一种始终如一、积极的服务,让客户充分体验到他在企业业务中的重要地位,以及你对客户的忠诚和尽责。今后企业竞争优势的最大资源来自于企业对客户的关心程度和方式。在激烈的商业竞争中,客户服务质量是企业生存和发展的重要因素。对现代化的企业而言,为客户提供快速、高效、专业的服务,是赢得客户最重要的手段,也是企业在竞争中立于不败之地的重要保证。而客户服务热线作为企业的一个服务的窗口,从一个侧面反映了企业的服务水平,客户与企业的成交可能正是从服务热线这扇窗开始的。     

信息交换技术在交通信息系统中的应用

长期以来，企业的各个部门一直在寻找有效的、向自己的员工和客户提供统一信息的途径。通过这些途径，员工能够了解公司的业务进展过程、获取资源(既包括技术资源、人力资源)，企业客户也能够得到更多内容的服务。然而，企业在建设信息系统时，往往出现了以下问题：①缺少统一规划、统一标准，     

潍柴销售服务一体化全新升级——访潍柴动力售后服务公司总经理王志新

售后服务在企业生产经营过程中扮演着越来越重要的角色。它不仅提供保养、维修等,更像是一座沟通的桥梁,通过与客户互动,提供一种全方位、全流程的贴心服务。作为目前中国综合实力最强的汽车及装备制造集团之一,潍柴动力的宗旨是让客户满意。在客户"买得放心"之后,如何让其"用得舒心",提供更优质的售后服务,一直是潍柴努力的方向。随着产品种类的细分,销售网络的铺开和客户群体的扩大,潍柴动力在今年7月对售后服务系统进行了全面的升级,这次的售后服务系统升级带来哪些改进和创新,为客户带来哪些便捷和价值,针对这些问题,我们邀请到潍柴动力售后服务公司总经理王志新先生与我们对话。     

道路客运小件快运车辆路径和调度研究

制约小件运输发展的瓶颈之一是站到站运输与客户门到门需求之间的矛盾,目前道路客运企业正大力发展门到门的取送货业务,但缺少一套切实可行的取送货运输组织调度方案,基于此,文章建立了考虑客户时效性需求的车辆路径调度数学模型并设计了一种改进的遗传算法进行求解。通过实例证明该算法可以求得满意解,为道路客运企业发展小件快运的"最后一公里"取送货服务提供运输组织调度方案参考。     

公共物流信息数据交换服务平台需求及设计

公共物流信息数据交换服务平台则是各方信息的汇集处理点,解决了物流企业间信息孤岛的问题,实现企业与平台、企业与企业之间的物流信息数据交换,为物流平台所有相关的信息资源提供安全、可靠、高效的数据存储和数据访问服务。     

苏金龙连打服务牌

一、个性化需求的特色服务 1.全程式的服务.苏州金龙针对不同的客户对象和需求,结合当地运行条件,从用户的角度出发为用户提供车辆选型主要总成的配置、特殊配置的选用、服务协议的签定、特殊要求的设计沟通等售前服务.进行产品交验、操作技能培训,随时留意零部件清单、配件储备,对质量跟踪回访,动态了解用户在车辆使用过程中的具体情况和问题,随时出具合理化的维修、保养建议,并提供所有与车辆使用相关的专业化咨询,定期进行整车安全检测、主动提供免费小件维修更换等,全方位将客户服务落到实处.     

中国物流10大富豪8——刘武最领先的物流大亨

企业理念 宝供物流的目标是创造世界一流的物流企业,为客户提供优质高效的物流供应链服务和全面解决方案.支持客户发展,推动行业发展、员工进步是宝供不懈努力的方向.     

基于网约车资源调度的可视化分析

文章针对网约车需求高峰期"打车难"的问题,按照大数据可视化分析的工作路径,以某网约车企业的运营数据为例,利用PMT软件对数据进行处理,分析网约车出行需求的特征,最终发现网约车需求在不同时段、地域上存在的差异。这些结论有助于网约车企业在进行车辆资源调度时做出更合理的调度决策,从而最大程度地满足客户需求。     

Survey of R&D in PRT systems

A survey of research and development in advanced transit has been made by Chalmers University of Technology in Gothenburg in cooperation with Trans21 in Boston. Summary findings are reported for fourteen academic research programs and ten development programs for PRT. An earlier version of this paper was presented at the International Conference of PRT and other Emerging Systems held in Minneapolis in 1996.     

The Impact of Container Type Diversification on Regional British Port Development Strategies

Abstract

Despite a concentration of container traffic in the southeast of the UK over the last few decades, regional ports are attempting new development strategies to capture or retain specific traffic segments. These include intra-European short-sea traffic and a potentially increasing feeder market. These trends are reflected in the movement of different container types, which result in a number of planning challenges related to changing infrastructural and operational requirements. This paper uses highly disaggregated data on container type movements to address three issues that can inform these planning challenges. First, the imbalance of trade resulting in empty container repositioning; second, the requirement for gauge-cleared rail routes to cater for the increasing proportion of high-cube containers; and third, the specialisation of European short-sea traffic at secondary UK ports. The results reveal the disproportionate repositioning of empty containers at Scottish ports and the importance of 45?ft, high-cube and pallet-wide containers at regional ports, highlighting their focus on intra-European short-sea traffic and raising difficulties relating to their lower quality of landside infrastructure (particularly rail) in comparison to the large south-eastern ports. The potential repercussions on hinterland infrastructure development raise questions about both public and private sector responses to regional port development.     

Modular route bus design – A method of meeting transport operation and vehicle manufacturing requirements

This research examines the problem of route bus specification and vehicle manufacturability. In order for bus operators to provide transport services, a range of vehicle configurations must be available from bus manufacturers, generating variety which has a negative impact on the manufacturing process. Larger part inventories, uncontrolled labour tasks and more troublesome maintenance are known impacts of this variety. This research identifies the functional necessities in route bus interior design and reduces the problems in bus manufacture and operation caused by specification diversity by proposing a modularised system of bus design. In particular, it makes recommendations as to how bus configuration should be carried out, ensuring an optimum mix of operational and manufacturing needs:

• 1.Determine user needs before the bus specification process.
• 2.Designs to be developed by the manufacturer in response to user needs.
• 3.This design should be standardised where possible, as suggested by the user needs.
• 4.Where user needs dictate product variations, apply a mass customisation approach to accommodate these needs.

The recommendations are communicated in design proposals for a modular bus interior, demonstrated by four cases designed to meet the present status quo of bus interior design and predictions for the future of the field.     

Determinants of modal choice in freight transport

In the next few years, exciting developments in the field of freight transport are likely to occur. The Channel Tunnel will be perceived as giving railways much greater distance of operation, compared to the current train ferry to/from Great Britain. The further development of swap-body technology will allow easier modal transfer and the creation, in 1992, of a single market in Europe will transform the pattern of trade. All of these are likely to have significant impacts on modal choice, and hence modal split, in freight transport. Reappraisal by many firms of the modes of transport used is likely but will it result in a net transfer of freight from road to rail and, if so, to what extent? To answer such questions, an accurate and reliable method of predicting modal split is required. Research in the past has concentrated on the development of modal split models based on generalised costs. These fail to explain adequately the prevalence of road freight in the UK. From surveys of freight managers within industry, it is clear that models to date rely too heavily on the economic cost factor and too little on behavioural factors (Jeffs 1985). This paper derives from a recent study of freight transport modal choice from the standpoint of the transport decision-maker within the firm. It attempts to shed light on the actual parameters which should be incorporated into a modal split model. Many variables appear to exert an influence on modal choice decision-making process. However, it is possible to categorise them into six main groups, namely: customer-requirements; product-characteristics; company structure/organisation; government interventions; available transport facilities; and perceptions of the decision-maker him/herself. It is the interactions and inter-relationships between these which ultimately determine freight modal split. This study has shown that the relationship between the outcome of the transport decision process and the values of particular determinants of modal split is not straight-forward, due to the complexity and variety of interactions involved. Perhaps one of the main reasons for researchers' failure hitherto to develop a successful modal-split model has been the preoccupation with techniques that rely on the development of common metric (e.g. generalised cost), which has led to the exclusion of some important explanatory variables along quite different dimensions. Another important issue concerns the appropriate level of aggregation. In order not to reduce the explanatory power of the key variables, it is important to work at a disaggregate level, although this does make substantial demands on data. The use of factor analysis enables both the aggregation of information without loss of behavioural reality and the specification of variables in terms of a common metric. In conclusion, freight transport has usually been examined within too narrow a framework. It must be placed firmly within the context of the total industrial process. The demand for freight transport is directly influenced by the level, composition and geographical distribution of production and consumption activities. Freight flows are complex and so it is highly unlikely that a universal mode-choice model can ever be developed. Future research should, therefore, be directed towards developing partial models in response to specific needs of those involved in decision-taking in the freight sector.     

管道风险分析指数评分法中分值调整初探

管道风险分析指数评分法中重要步骤之一就是确定影响管道事故因素的权重,各个管道风险因素在整个管道事故中所占的权重是不相同的。针对目前管道风险分析指数评分法基本假设之一（各因素的分值范围都是0～100分）,为了更加客观、准确、合理地反映各个风险因素对于管道事故的影响程度,提出并论述了依据层次分析法的数学逻辑性进行综合计算得出管道风险因素的权重,然后对评分法中各个因素的最高分值,根据其权重不同进行相应调整,从而增强评价者对风险因素的认识和评判能力,提高管道风险评价结果的准确性。     

天然气站往复式压缩机活塞失效分析

针对天然气站往复式压缩机活塞的断裂事故,运用失效分析方法,开展了活塞断口扫描电镜分析、能谱和金相分析。根据断口形貌的电镜和金相观察结果,结合理论知识,分析确定了该活塞发生断裂事故的主要原因,即在特定工况下该活塞的材料缺陷是造成断裂的主要因素。     

中国城市道路规划方位性问题研究

文章结合中国的传统建筑文化理念和现代科学原理,从历史文化、能源节约、环境保护、房地产定价、交通安全等多方面分析研究了城市道路在规划和设计时所应遵从的定向规则。     

A century of evolution of the accessibility concept

The concept of accessibility has acquired numerous meanings along multiple dimensions during the century of its evolution. This essay argues for the salience of two dimensions: application-based and definition-based. In its application, accessibility has incorporated positive and normative dimensions which have varied in prominence over time. In its definition, accessibility has varied between a mode of evaluation incorporating measured mobility and proximity, on the one hand, and a predefined market basket of urbanist improvements to transportation and land use systems, on the other. Advocates of the accessibility shift should emphasize both the measured approach to accessibility and accessibility’s normative side.     

Predicting queue variability to enable analysis of overload risk

ABSTRACT

Predicting the risk of traffic demands and delays exceeding critical limits at road junctions, airports, hospitals, etc., requires knowing how both mean and variance of queue size vary over time. Microscopic simulation can explore variability but is computationally demanding and gives only sample results. A computationally efficient approximation to the mean is used in many modelling tools, but only empirical extensions for variance in particular situations have been available. The paper derives theoretical formulae for time-dependent and equilibrium variance, believed to be novel and to apply generally to queues covered by the Pollaczek–Khinchin mean formula, and offering possible structural insights. These are applied in an extended approximation giving mutually consistent mean and variance estimates with improved accuracy. Tests on oversaturated peak demand cases are compared with Markov probabilistic simulation, demonstrating accuracy (R^2?>?0.99) for typical random, priority-like (M/M/1) and traffic-signal-like (M/D/1) queues. Implications for risk analysis, planning and policy are considered.