Effects of passenger characteristics and terminal layout on airport retail revenue: an agent-based simulation approach

This paper examines the effect of passenger characteristics and terminal layout on airport retail revenue using an agent-based simulation approach. Simulation results show that passenger mix (that is, the mix of shopper types according to a typology of airport shoppers) has a profound effect on airport retail revenue; the larger the number of ‘shopping lovers’ there are among passengers, the higher the airport retail revenue. Results also reveal that group travel can lead to negative effects on retail in certain terminal layouts, and that the amount of free dwell time that a passenger has can affect spending due to less retail engagement. This paper shows a combined effect of passenger characteristics and terminal layout on airport retail revenue, and discusses the implications of these results for future airport terminal design that aims to maximise retail potential.     

A choice model of airline passengers’ spending behaviour in the airport terminal

This study examines the influence of passengers’ travel-related factors, their intention to shop and the impact of socio-economic factors on their consumption behaviours while at the airport terminal. Three categories of consumption model – shopping, dining and airport entertainment – are developed to analyse different consumption behaviours. The results show that free time is the main factor that influences passengers to choose entertainment while waiting at the terminal, and the use of airline lounges has a negative influence on the extent of engagement in all three types of passenger consumption behaviour, especially dining. Furthermore, passengers’ dining expenditure has a positive effect on the extent of engagement in entertainment, but a negative influence on the extent of engagement in airport shopping. Passengers’ preferences of airport shopping area after they have cleared security is positively associated with the extent of engagement in both shopping and entertainment but negatively associated with the extent of engagement in dining activities.     

Passenger Perspectives in Railway Timetabling: A Literature Review

When looking at railway planning, a discrepancy exists between planners who focus on the train operations and publish fixed railway schedules, and passengers who look not only at the schedules but also at the entirety of their trip, from access to waiting to on-board travel and egress. Looking into this discrepancy is essential, as assessing railway performances by merely measuring train punctuality would provide an unfair picture of the level of service experienced by passengers. Firstly, passengers’ delays are often significantly larger than the train delays responsible for the passengers to be late. Secondly, trains’ punctuality is often strictly related to too tight schedules that in turn might translate into knock-on delays for longer dwelling times at stations, trip delays for increased risk of missing transfer connections, and uncertain assessment of the level of service experienced, especially with fluctuating passenger demand. A key aspect is the robustness of railway timetables. Empirical evidence indicates that passengers give more importance to travel time certainty than travel time reductions, as passengers associate an inherent disutility with travel time uncertainty. This disutility may be broadly interpreted as an anxiety cost for the need for having contingency plans in case of disruptions, and may be looked at as the motivator for the need for delay-robust railway timetables. Interestingly, passenger-oriented optimisation studies considering robustness in railway planning typically limit their emphasis on passengers to the consideration of transfer maintenance. Clearly, passengers’ travel behaviour is far more complex and multi-faceted and thus several other aspects should be considered, as becoming more and more evident from passenger surveys. The current literature review starts by looking at the parameters that railway optimisation/planning studies are focused on and the key performance indicators that impact railway planning. The attention then turns to the parameters influencing passengers’ perceptions and travel experiences. Finally, the review proposes guidelines on how to reduce the gap between the operators’ railway planning and performance measurement on the one hand and the passengers’ perception of the railway performance on the other hand. Thereby, the conclusions create a foundation for a more passenger-oriented railway timetabling ensuring that passengers are provided with the best service possible with the resources available.     

Attitudes to transport modes for shopping purposes in Singapore

A review of the retailing and transportation literature shows that there is an apparently large research gap in the understanding of shoppers’ attitudes towards transport modes for shopping purposes. In particular, not many studies have been done to examine shoppers’ detailed and disaggregated attitudinal image structures of the various transport modes for shopping purposes. Using Singapore as a study area, this paper has attempted to investigate shoppers’ image structure of transport modes and their comparative perception ratings for the various modes of transportation for shopping purposes. Using principal component analysis, the research has unveiled the perceptions of five transport modes for shopping purposes. While some of the factors are unique to certain transport modes, other factors, namely ‘suitability’, ‘practicality’, ‘ease of travel’ and ‘cost’, are common to all modes of transportation. By way of the weighted‐factor rating, the study found that the car recorded the highest overall perception rating while the bus rated the lowest. In addition, the shoppers have reasonably good perception of public transport modes in Singapore.     

Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengers

Abstract

This paper investigates how air passengers’ expectations, ticket price, airline service quality, value, passenger satisfaction and airline image determine their buying behaviour. To test the conceptual frameworks, path analysis was applied to data collected from Korean and Australian international passengers to examine differences between these two groups. Further analyses were undertaken on different passenger segments between national and foreign airline passengers. The results of the path analysis reveal that air passengers’ buying behaviour differs significantly between Korean and Australian international passengers. Results also reveal that the determinants of air passengers’ buying behaviour differ by airlines.     

Comparative performance analysis of European airports by means of extended data envelopment analysis

Data envelopment analysis (DEA) has become an established approach for analyzing and comparing efficiency results of corporate organizations or economic agents. It has also found wide application in comparative studies on airport efficiency. The standard DEA approach to comparative airport efficiency analysis has two feeble elements, viz. a methodological weakness and a substantive weakness. The methodological weakness originates from the choice of uniform efficiency improvement assessment, whereas the substantive weakness in airport efficiency analysis concerns the insufficient attention for short‐term and long‐term adjustment possibilities in the production inputs determining airport efficiency. The present paper aims to address both flaws by doing the following: (i) designing a data‐instigated distance friction minimization (DFM) model as a generalization of the standard Banker–Charnes–Cooper model with a view to the development of a more appropriate efficiency improvement projection model in the Banker–Charnes–Cooper version of DEA and (ii) including as factor inputs also lumpy or rigid factors that are characterized by short‐term indivisibility or inertia (and hence not suitable for short‐run flexible adjustment in new efficiency stages), as is the case for runways of airports. This so‐called fixed factor case will be included in the DFM submodel of the DEA. This extended DEA—with a DFM and a fixed factor component—will be applied to a comparative performance analysis of several major airports in Europe. Finally, our comparative study on airport efficiency analysis will be extended by incorporating also the added value of the presence of shopping facilities at airports for their relative economic performance. Copyright © 2012 John Wiley & Sons, Ltd.     

Incorporating online shopping into travel demand modelling: challenges,progress, and opportunities

There is a large body of literature, spanning multiple disciplines, concerned with the relationship between traditional (physical) shopping and associated travel behaviour. However, despite the recent rapid growth of digital retailing and online shopping, the impact on travel behaviour remain poorly understood. Although the issue of the substitution and complementarity between conventional and virtual retail channels has been extensively explored, few attempts have been made to extend this work so as to incorporate virtual retail channels into modelling frameworks that can link shopping and mobility decisions. Here, we review the existing literature base with a focus on most relevant dimensions for personal mobility. How online activity can be incorporated into operational transport demand models and benefits of such effort are discussed. Existing frameworks of shopping demand are flexible and can, in principle, be extended to incorporate virtual shopping and the associated additional complexities. However, there are significant challenges associated with lack of standard ontologies for crucial concepts and insufficiencies in traditional data collection methods. Also, supply-side questions facing businesses and policy-makers are changing as retailing goes through a digital transformation. Opportunities and priorities need to be defined for future research directions for an assessment of existing tools and frameworks.     

An aggregate demand model for air passenger traffic in the hub-and-spoke network

In this paper, we build an aggregate demand model for air passenger traffic in a hub-and-spoke network. This model considers the roles of airline service variables such as service frequency, aircraft size, ticket price, flight distance, and number of spokes in the network. It also takes into account the influence of local passengers and social-economic and demographic conditions in the spoke and hub metropolitan areas. The hub airport capacity, which has a significant impact on service quality in the hub airport and in the whole hub-and-spoke network, is also taken into consideration.Our demand model reveals that airlines can attract more connecting passengers in a hub-and-spoke network by increasing service frequency than by increasing aircraft size in the same percentage. Our research confirms the importance of local service to connecting passengers, and finds that, interestingly, airlines’ services in the first flight leg are more important to attract passengers than those in the second flight segment. Based on data in this study, we also find that a 1% reduction of ticket price will bring about 0.9% more connecting passengers, and a 1% increase of airport acceptance rate can bring about 0.35% more connecting passengers in the network, with all else equal. These findings are helpful for airlines to understand the effects of changing their services, and also useful for us to quantify the benefits of hub airport expansion projects.At the end of this paper, we give an example as an application to demonstrate how the developed demand model could be used to valuate passengers’ direct benefit from airport capacity expansion.     

Passengers’ willingness to pay for airport ground access time savings

There are cases when passengers are willing to pay a premium to reduce the travel time, in particular when the trip has to be made. This paper aims to provide insight into factors that determine passengers’ willingness to pay to reduce travel time for their ground access to an airport. A methodology is developed that comprises two steps: the identification of the passengers with zero willingness to pay and from the rest the estimation of the additional price they are willing to pay to reduce their travel time. For the first step a Probit model was formulated and for the second a linear regression model. To this purpose, data has been collected employing stated preference from passengers at the Athens International Airport. It has been found that a high percentage of passengers have zero willingness to pay, and of the remaining ones those using public transport have a significant willingness to pay to reduce access travel time. The methodology and the models are structured in such a way that their transferability to any airport environment is possible, thus providing a useful tool for decisions relating to airport ground access measures.     

E‐Shopping and its Relationship with In‐store Shopping: Empirical Evidence from the Netherlands and the USA

Abstract

Despite considerable examination of the impact of telecommunications on travel, little empirical evidence sheds light on the impact of e‐shopping on travel—a recent and increasingly popular form of telecommunications. This paper analyses determinants of online buying and their relationship with in‐store shopping, using empirical data obtained from Minneapolis, USA, and Utrecht, the Netherlands. Based on chi‐square tests and logistic and ordinary least‐squares regressions, the results indicate that online buying is affected by sociodemographics and spatial characteristics of people, their Internet experience, and their attitudes towards in‐store shopping. US respondents who prefer to see products in person are less likely to buy online. Dutch respondents are more likely to buy online as travel times to shops are shorter. At first sight, this counterintuitive result might be related to an urban, innovative lifestyle that supports e‐shopping. A more detailed analysis of Dutch online buyers reveals that they make more shopping trips than non‐online buyers and have a shorter shopping duration. The results indicate that the relationship between online buying and in‐store shopping is not one of substitution but of complementarity.     

How do passengers use travel time? A case study of Shanghai–Nanjing high speed rail

Traditional travel behavior theory regards travel time as a waste. Recent studies suggest that it carries a positive utility, among other reasons for the benefit of the activities conducted while traveling. However, most studies of travel time use have focused on conventional trains in developed countries. Few have systematically examined the permeation of information and communication technology (ICT) into travel time use and the correlates of activity participation in developing countries, particularly on high speed rail (HSR). Using a survey conducted on the Shanghai–Nanjing corridor (N = 901), this study examines how HSR passengers use their travel time and explores the correlates of the different types of activities of business and non-business travelers, respectively, through multivariate probit models. We found that 96% of the respondents use ICT during their HSR journey and that most passengers spend some of their travel time on work-related activities. Moreover, items carried and advance planning as well as work-related travel attributes contribute significantly to activity participation. However, the factors affecting time use of business and non-business travelers differ. HSR service design should facilitate passenger engagement in various activities and improvement of their travel experience. A stable internet connection, adequate power sockets, and a noise-free environment will promote both work and leisure activities on the HSR.     

Comfort and Safety as Perceived by Wheelchair-Seated Bus Passengers

Abstract

Wheelchair-seated passengers on European and Swedish urban transit buses can travel rearwards, resting against a bulkhead, without the use of tie-down equipment. However, users sometimes disapprove of being the only passengers who have to travel rearwards, and also unrestrained. In order to investigate comfort and safety as perceived by wheelchair-seated bus passengers riding either forwards or rearwards, an experimental field study was carried out. Participating subjects were 31 wheelchair users and a group of 44 ambulant passengers. Each subject made two consecutive, identical 15-minute trips, randomly beginning either forwards or backwards, and interviews were conducted after each trip. During the trips, three-axis bus motion was recorded. The concept of categorization was used as a theoretical background and basis for discussion of the comfort and safety constructs. The results indicated that while the majority preferred the forward-facing position regarding comfort issues, a minority felt that the level of perceived safety was better. Wheelchair-seated passengers were more positive towards the rearward position than the ambulant group.     

Airport congestion pricing and terminal investment: Effects of terminal congestion,passenger types,and concessions

None of the airport-pricing studies have differentiated the congestion incurred in the terminals from the congestion incurred on the runways. This paper models and connects the two kinds of congestion in one joint model. This is done by adopting a deterministic bottleneck model for the terminal to describe passengers’ behavior, and a simpler static congestion model for the runway. We find that different from the results obtained in the literature, uniform airfare does not yield the first-best outcome when terminal congestion is explicitly taken into account. In particular, business passengers are at first-best charged a higher fare than leisure passengers if and only if their relative schedule-delay cost is higher. We further identify circumstances under which passengers are, given a uniform airport charge scheme, under- or over-charged with respect to the terminal charge. Furthermore, when concession surplus is added to the analysis, the airport may raise (rather than reduce) the airport charge in order to induce more business passengers who in turn will lengthen leisure passengers’ dwell time and hence increase their chance of purchasing concession goods. Finally, the impacts of terminal capacity expansion and time-varying terminal fine toll are discussed.     

Parameters of moving sidewalks for airport terminal pier fingers

A moving sidewalk system installed at an airport pier finger is analyzed. The optimal length of the moving sidewalk and the optimal spacing between the access points which minimize the total cost of the system are obtained using methods of calculus, for a number of cases based on the different proportions of arriving, departing and transferring passengers and for two different types of moving sidewalks: elevated, at‐grade.

The optimal length of the moving sidewalk is shown to be linearly related to the length of the concourse, and to the total passenger demand. The effect due to preticketed transferees is insignificant.

The optimal spacing between access points is shown to be proportional to the square‐root of either the cost of an access escalator or the cost of inconvenience to a passenger due to an intermediate gap, depending on the moving sidewalk system under consideration. It also changes with the percentage of preticketed transferees.     

Investigating the temporal changes in the relationships between time spent on the internet and non-mandatory activity-travel time use

The amount of time we spend online has been increasing dramatically, influencing our daily travel and activity patterns. However, empirical studies on changes in the extent to which the amount of time spent online are related to changes in our activity and travel patterns are scarce, mainly due to a lack of available longitudinal or quasi-longitudinal data. This paper explores how the relationships between the time spent using the Internet, and the time spent on non-mandatory maintenance and leisure activities, have evolved over a decade. Maintenance activities include out-of-home activities such as shopping, banking, and doctor visits, while leisure activities include entertainment activities, visiting friends, sporting activities, and so forth. Our approach uses two datasets from two major cross-sectional surveys in Scotland, i.e. the 2005/06 Scottish Household Survey (SHS) and the 2015 Integrated Multimedia City Data (iMCD) Survey, which were similarly structured and formed. The multiple discrete–continuous extreme value (MDCEV) model and difference-in-differences (DD) estimation are applied and integrated to examine how the relationships between the time spent on the Internet and travel have changed over time and the direction and magnitude of the changes. Our findings suggest that the complementary associations between Internet use and individuals’ non-mandatory activity-travel time use are diminishing over time, whereas their substitutive associations are increasing. We additionally find that such temporal changes are significant in the case of those who spent moderate to high levels of time on the Internet (5 h or more online) per week.

     

Knowledge based decision support in airport terminal design

The state of the art in airport terminal design has essentially remained unchanged since the 1970s, relying on the use of detailed simulation together with empirical and statistical formulae for sizing the terminal. Air transport has altered considerably since then, with increased use of air travel for both business and leisure, together with the increased use of ‘hub’ terminals in which the terminal acts as an interchange stop on a journey involving several flights. The use of simulation involves a detailed analysis of the terminal design under one set of conditions. To change the design or operating conditions involves a complete resimulation using the new design parameters which is time consuming and computationally expensive.

By using a knowledge based approach, a system can be provided which has the flexibility and speed required to explore the consequences of implementing design decisions in a variety of conditions, together with the ability to use and alter facility sizing methodologies to reflect current and future design guidelines.     

Transport-related CO2 effects of online and brick-and-mortar shopping: A comparison and sensitivity analysis of clothing retailing

This paper compares transport-related CO₂ emissions of online and brick-and-mortar shopping based on supply, delivery, order and travel data related to one multi-channel clothing retailer. A sensitivity analysis sheds more light on how situational factors, such as the customers’ travel distances, returns, the use of public transport modes and information behavior via different channels influence the outcome of this comparison. The results show that online retailing causes lower CO₂ emissions under many conditions. Nevertheless, the brick-and-mortar channel is more environmentally friendly when travel distances are small. The radius for which brick-and-mortar shopping has an advantage increases when returns, shifts in the use of public transport and information behavior are also considered.     

Value of time – A citizen perspective

The dominant empirical approach to infer Value of Time is based on experiments in which respondents are typically asked to make hypothetical travel choices as if they were paying travel costs from their own budget, in exchange for personal travel time gains. However, many scholars have argued that such travel choice decisions of individuals in their role of consumer of mobility are likely to be a poor proxy of how they in their role of citizen believe government should spend tax money to generate travel time gains for large numbers of travelers. So far, this possible deviation between what we call ‘consumer VoT’ and ‘citizen VoT’ has not been studied empirically. In this paper, we fill this gap, by designing a Stated Choice experiment with eight different frames; some representing a typical consumer choice situation, others gradually approaching a citizen perspective. We find that individuals’ willingness to pay from previously collected tax money for travel time gains created by a government policy, is significantly higher than their willingness to pay, from their after tax income, for time gains obtained by choosing a different route. This result implies that citizen VoT is higher than consumer VoT. This difference does not stem from a stronger willingness to spend previously collected tax money compared to spending one’s own income, but from a difference in the value attached to travel gains: a travel time gain resulting from government action is valued more than the same travel time gain obtained by one’s own route choices. This and a range of other empirical results are discussed in depth, in light of the conceptual differences between preferences of individuals in a role of consumer or citizen.     

Passengers’ activities during short trips on the London Underground

The present study considers underground passengers and investigates the ways in which they spend their time during a trip of average length or shorter. Using a structured procedure that had been refined after a preliminary study, more than 1,700 passengers were observed in London. The results showed that even when the length of travel is very short (2–6 stops), underground passengers engage in several occupations, especially those involving the use of mobile Information and Communication Technologies. These occupations depend on the specific spatial and temporal conditions of the travel, as well as on gender and age. These results should be useful in designing travel services that enhance passengers’ experiences; they also suggest a criterion for comparing trips using different transportation modes (i.e., looking at the time point during the trip at which the ratio of active versus passive occupations changes).