Automation of paratransit reservation,routing, and scheduling

Santa Clara County, California experienced a sharp growth in demand‐responsive paratransit ridership for individuals with disabilities, as a result of the passage of the 1990 Americans With Disabilities Act (ADA). This paper describes an automated paratransit system for the ADA‐type paratransit operation implemented in Santa Clara County. It automated paratransit reservation, scheduling, and routing functions. The key components of this system were a digital geographic database (DGD) and an automated trip scheduling system (ATSS). Empirical evidence after one year of operation indicates numerous benefits of this automation. There were significant reductions in the paratransit operating costs and an increase in the percent shared rides. The savings in operating costs far exceeded the annualized capital cost of automation. A user survey indicates that these improvements were achieved without degradation to service quality such as vehicle on‐time performance, invehicle travel times, vehicle response to open return, and ride comfort.     

Incorporation of customer satisfaction in public transport contracts – A preliminary analysis

The design of public transport contracts provides an opportunity to define service quality standards to which an operator can be held accountable. While the specification of service quality standards is a common practice, the relationships between the specifications and customer satisfaction are often methodologically unclear. Based on a South African case study, the paper uses data collected from a group of passengers who have personal cars but choose to use public transport, and a control group of passengers who only use their cars, in the same corridor as the user group, to estimate a service quality conjoint model. The model is used to evaluate the effect of different public transport service packages, defined in terms of different combinations of service attributes, on passenger satisfaction. The paper confirms the need to classify service attributes in terms of their relative impact on passenger satisfaction, at the service design stages, where performance in respect of some attributes has a disproportionate impact on satisfaction, especially where public transport is competing directly with private transport. Practical applications and limitations of the methodology are also discussed.     

Gender,Residential Location,and Household Travel: Empirical Findings from Low‐income Urban Settlements in Durban,South Africa

Abstract

Urban development and transport policies designed to improve the livelihoods of poor communities need to consider the particular needs of women to be effective. Gender roles are played out in a spatial world, and can thus be expected to vary across the urban landscape. The paper examines empirical relationships between spatial factors—in particular residential location within the city—and travel behaviour for men and women in a cross‐section of low‐income communities in a large metropolitan area in South Africa. Data from a comprehensive household survey show that locality has a significant influence on gender experiences of mobility. Gender differences are greatest in more distant, rural localities, although site‐specific characteristics such as walking access to social services, informal work, and small‐scale agriculture help alleviate women’s inequitable travel burdens. Central localities display the smallest differences between men and women’s travel habits, supporting the notion that the high access afforded by centrally located housing helps to promote the satisfaction of women’s daily needs as well as their strategic empowerment. Households in peri‐urban and peripheral localities suffer the highest travel burdens, having neither the high access of a central location nor the livelihoods‐enhancing amenities of a rural environment. Women bear a large part of this burden. Urban development strategies to benefit the urban poor while promoting gender equity are highlighted, including an added emphasis on the provision of social and educational infrastructure within closer proximity to peripheral residential areas, coupled with better pedestrian access.     

The lurch towards formalisation: Lessons from the implementation of BRT in Johannesburg,South Africa

The City of Johannesburg, South Africa, implemented the first phase of its Bus Rapid Transit (BRT) system named Rea Vaya between 2009 and 2011. The system design and organisational arrangements drew heavily on precedents from South America, especially insofar as BRT is used as an instrument for securing the transformation and formalisation of a fragmented and problematic informal public transport industry. Despite the inevitable transition problems, the formalisation scheme appears to be generally successful – an outcome that surprised many analysts as it follows a long history of mistrust, resistance, and unsuccessful interventions between government and the minibus taxi industry. The paper offers an analysis of the reasons for the successful transformation of participating taxi operators, by using a life-cycle analogy. We argue that the minibus-taxi industry in South Africa has reached a state of stasis and maturity, with limited opportunities for further growth in its present form. BRT, as it is implemented locally, offers opportunities for re-invention – for moving onto new a potential growth trajectory – by overcoming the binding constraints of informality and by opening up new markets to operators. The life-cycle analysis also offers some insights into critical success factors that, if not met in the long run, could jeopardise the longevity and scalability of the formalisation project. The paper concludes with insights regarding the planning and management of BRT systems to maximise their potential for leveraging the formalisation of informal operators, both in South Africa and in other developing countries.