基于模糊群组AHP的舰船装备保障部门绩效评估

引入模糊集理论,将传统AHP扩展为模糊群组AHP,并应用于舰船装备保障部门绩效评估。采用模糊Delph i法集成多个专家的意见,确定一级指标的三角形模糊数权重;用模糊语言变量来描述二级指标的模糊权重和满意度,结合层次集成的模糊算法得到绩效的三角模糊数评价;借助Lee-L i的模糊数排序方法,确定绩效评价值,从而得出其属性判定。算例表明该方法合理有效。     

基于云模型的高职院校混合式教学质量满意度评价--以《工程制图与CAD》为例

为了更加直观的了解学生在混合式教学课堂上的学习感受,以学生学习感知教学质量为视角,通过问卷调查筛选了具有一致性和代表性的满意度评价指标,并构建了混合式教学质量满意度评价指标体系,运用熵权法确定各指标的客观权重,利用云模型构建评价模型,通过云算法得到评价云与结果云,根据云图直观地展现了学生的满意度。以《工程制图与CAD》混合式课堂为例,评价了学生对混合式教学质量的满意程度,同时也验证了该方法的可行性与合理性,给教师对混合式教学的改进提供了一定的理论基础。     

Dockless bike-sharing systems: what are the implications?

ABSTRACT

The emergence of dockless bike-sharing services has revolutionised bike-sharing markets in recent years, and the dramatic growth of shared bike fleets in China, as well as their rapid expansion throughout the world, exceeds prior expectations. An understanding of the impacts of these new dockless bike-sharing systems is of vital importance for system operations, transportation and urban planning research. This paper provides a first overview of the emerging literature on implications of dockless bike-sharing systems for users' travel behaviour, user experience, and relevant social impacts of dockless bike-sharing systems. Our review suggests that the dockless design of bike-sharing systems significantly improves users' experiences at the end of their bike trips. Individuals can instantly switch to a dockless shared bike without the responsibility of returning it back to a designated dock. Additionally, the high flexibility and efficiency of dockless bike-sharing often makes the bike-sharing systems' integration with public transit even tighter than that of traditional public bikes, providing an efficient option for first/last-mile trips. The GPS tracking device embedded in each dockless shared bike enables the unprecedented collection of large-scale riding trajectory data, which allow scholars to analyse people's travel behaviour in new ways. Although many studies have investigated travel satisfaction amongst cyclists, there is a lack of knowledge of the satisfaction with bikeshare trips, including both station-based and dockless bikeshare systems. The availability and usage rates of dockless bike-sharing systems implies that they may seriously impact on individuals' subjective well-being by influencing their satisfaction with their travel experiences, health and social participation, which requires further exploration. The impact of dockless bike-sharing on users' access to services and social activities and the related decreases in social exclusion are also relevant issues about which knowledge is lacking. With the increases in popularity of dockless shared bikes in some cities, issues related to the equity and access and the implications for social exclusion and inequality are also raised.     

Commuting trip satisfaction in Beijing: Exploring the influence of multimodal behavior and modal flexibility

In the past decade, many studies have explored the relationship between travelers’ travel mode and their trip satisfaction. Various characteristics of the chosen travel modes have been found to influence trip experiences; however, apart from the chosen modes, travelers’ variability in mode use and their ability to vary have not been investigated in the trip satisfaction literature. This current paper presents an analysis of commuting trip satisfaction in Beijing with a particular focus on the influence of commuters’ multimodal behavior on multiple workdays and their modal flexibility for each commuting trip. Consistent with previous studies, we find that commuting trips by active modes are the most satisfying, followed by trips by car and public transport. In Beijing, public transport dominates. Urban residents increasingly acquire automobiles, but a strict vehicle policy has been implemented to restrict the use of private cars on workdays. In this comparatively constrained context for transport mode choice, we find a significant portion of commuters showing multimodal behavior. We also find that multimodal commuters tend to feel less satisfied with trips by alternative modes compared with monomodal commuters, which is probably related to their undesirable deviation from habitual transport modes. Furthermore, the relationship between modal flexibility and trip satisfaction is not linear, but U-shaped. Commuters with high flexibility are generally most satisfied because there is a higher possibility for them to choose their mode of transport out of preference. Very inflexible commuters can also reach a relatively high satisfaction level, however, which is probably caused by their lower expectations beforehand and the fact that they did not have an alternative to regret in trip satisfaction assessments.     

Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service

This paper presents a discussion on the relationship between organizational forms (including the ownership structure and the contractual practices) and passenger satisfaction of Chinese public transport service. To test this proposition, an original rich data set covering 4702 respondents and 58 public transport operators of 13 cities for the period 2013–2014 is used. We firstly estimate the passenger satisfaction based on customer satisfaction theory and PLS-SEM, and then take into consideration the mixed logit model to assess the effect between them. Conclusions drawn from the study are summarized as follows: ① The effect of organizational forms on the passenger satisfaction of public transport service is confirmed. ② Public transport services franchised to public ownership offer higher passenger satisfaction than those franchised to private ownership and mixed ownership. ③ Public transport services regulated by the management contracts incite more passenger satisfaction than those regulated by net cost contracts and gross cost contracts.     

Cruise traveler satisfaction at a port of call

ABSTRACT

No studies have been conducted on cruise traveler expectations for a port of call in Asia. Current literature on general tourism shows that the research to measure traveler satisfaction is divided into two dominant approaches, the disconfirmation model, based on the Expectancy Disconfirmation Paradigm, and the perceptions-only model. However, previous disconfirmation models used different sample populations to measure traveler expectations and perceptions, resulting in biased results. The main objectives of this research was two-fold: (1) to develop a measurement scale for evaluating the expectations of cruise travelers during their visit to a port of call; and, (2) to examine the satisfaction of cruise travelers using the same sample population of the pre-visit expectations and post-visit experiences. The measurement scale for cruise travelers was developed using exploratory factor analysis and confirmatory factor analysis. Three factors, “Overall convenience/People,” “Culture/Exploration,” and “Commodities/Attractions,” were extracted from the analysis. Among these factors, the “Culture/Exploration” factor explained the largest part of overall satisfaction. The results also showed that the perception-only model outperformed the disconfirmation model in explaining overall satisfaction. Additionally, overall satisfaction was found to have a greater impact on the intention to recommend the visit to others than on the intention to revisit.     

Extending the Scope of Highway Planning: Accessibility,Negative Externalities and the Residential Context

The objectives of this review-based paper were twofold. Firstly, we aimed to explore the need and possibilities for broadening the scope of highway planning by taking account of the residential context, including residential satisfaction. Satisfaction appears to be an interesting, and in our opinion, valuable mediating planning concept between road infrastructure planning and the accompanying external effects on the one hand and household coping strategies on the other. Households living near highway infrastructure are influenced by both positive (i.e. accessibility gains) and negative road-related factors (e.g. noise nuisance and air pollution). Changes in these factors may trigger people to accept the new situation, adjust preferences, try to influence plans and/or even relocate. The second aim was to gain a greater understanding of the influence of both accessibility characteristics and negative externalities on the residential context of households. With respect to context, we make a distinction between residential satisfaction, housing prices and residential relocation. We see changes in residential satisfaction as a potential early predictor of opposition to plans, not only from active opposers but also from the more ‘silent majority’, and as a predictor of housing price changes and residential migration. Insights into residential satisfaction around highways may help transportation planners to relieve locational stress and may also prevent protests and relocations. Our literature review indicated that households prefer to live close to highways to benefit from high regional accessibility, but do not want to contend with the nuisances. This is also reflected in property values. However, the literature appears to put more emphasis on studying the impact of (regional) accessibility and externalities on location behaviour than on residential satisfaction. Because of the added value that the concept of residential satisfaction may provide in road planning, and the limited scientific insights, it is important to gain greater insight into how residential satisfaction is influenced by negative and positive externalities and into how residential satisfaction changes over time—from the stage when new road projects are discussed through to concrete planning, realization and the period after completion. Moreover, it would be worthwhile to gain a deeper understanding of the extent to which house prices, location behaviour and residential satisfaction near highways interrelate.     

员工满意感与认同感关系研究

采用我国建筑施工企业员工样本,运用相关分析、方差分析、回归分析等定量方法对员工工作满意与组织认同态度变量之间相互关系进行实证调查研究．工作满意感采用多构面维度,组织认同感采用单构面维度,数据资料均来源于员工所填调查问卷及深度访谈,通过实证研究,得出了一些有益结论,具有重要的管理学意义．     

公路服务用户满意度模型研究

公路服务用户满意度模型是评价公路服务质量、提高公路服务水平的重要工具。基于公路服务和用户满意度的概念,构建包括用户满意、用户期望、用户感知质量、用户忠诚四个潜在变量和服务备件、服务环境、服务活动三个质量因子在内的顾客满意度宏观模型,及其设计标识变量和问卷量表,经安徽省境内的合徐高速公路、合安高速公路和G105评价验证,其估计假设参数及总体拟合度具有一定的合理性。     

航空企业的竞争战略分析

随着航空客运市场竞争的日趋激烈，如何在激烈的市场竞争中求得生存并取得发展，是所有航空公司不得不考虑的问题。文中结合以服务闻名的新加坡航空公司、以及以低价闻名的春秋、西南航空公司航空的成功案例，对比低成本战略和差异化服务战略的具体优势，提出航空公司应该使用有侧重的合并战略来应对El益激烈的竞争市场。最后对针对航空公司的营运规模提出具体的建议与方法。