The Movingo integrated ticket: seamless connections across the mälardalen region of Sweden

ABSTRACT

The need for improved public transport (PT) ticketing in ever-growing deregulated PT markets has made well-designed integrated ticketing systems a priority area of intervention for PT service providers around the world. Yet, very little practical evidence of its impacts are reported in Sweden and in the world at large. The focus of this study was the impacts of the Movingo integrated ticketing scheme in terms of PT patronage, user satisfaction and the perceived quality of the ticketing set-up. Three travel surveys were conducted along the Stockholm-Uppsala route. Methods including logistic regression and correlated t-tests were used to analyse the samples. The findings suggest that the scheme made rail commuting more attractive resulting in an overall increase of about 24% in ticket sales with 3% – 15% car commuters reporting that they patronised PT services after the project. The scheme also resulted in increased rail commuter satisfaction. The overall perceived quality of the ticketing set-up did not however improve due to interoperability challenges. Service providers’ uncertainty about equitable distribution of revenue among the participating service providers, interoperability challenges and the lack of interest among most of the participating service providers to sell Movingo tickets are some issues to be addressed.     

基于模糊因素的铁路旅客满意度的综合评价

从铁路旅客运输自身特性及旅客满意度评价特性两方面出发,通过分析铁路旅客满意度的影响因素,确定评估旅客满意度的评价指标体系。并采用模糊综合评价方法,建立了铁路旅客满意度模糊综合评价模型,结合铁路旅客问卷调查结果,对目前铁路旅客满意度水平进行了综合评价,从而为提高和改进铁路运输服务质量和服务水平、提高铁路运输的综合竞争力提供参考依据。     

城市轨道交通乘客满意度评价体系的构建

对城市轨道交通如何建立乘客满意度测评指标体系进行研究,在把握整体的基础上,分析运营部门如何对服务水平的关键点进行控制与管理,为管理者建立符合自身实际情况的乘客满意度评价体系提供参考依据.     

Drivers of transit service loyalty considering heterogeneity between user segments

Users’ loyalty to public transit service is fundamental to promote its popularity in the transportation market. A four-step analytical framework is advanced to investigate the importance of service attributes that heterogeneous transit user segments place on their public transit service loyalty, measured in terms of overall satisfaction and re-use intention. Critical service attributes perceived by transit users that are relevant for loyalty enhancement are explicitly determined, which vary between user segments. It is suggested that the design of strategies aimed to promote the use of public transit by increasing user loyalty towards transit service be targeted at specific attributes that contribute most to loyalty and specific user segments whose original loyalty level is significantly different to others.     

航海院校学生资助体系运行效用的研究

本文以问卷调查法研究航海院校学生资助体系运行效用，结果表明的师生的满意度较高，该体系较好地实现了奖优助困教育公平的目的．但是，还要加强贫困生的鉴定工作和后续的监督管理．     

Commuting and wellbeing: a critical overview of the literature with implications for policy and future research

ABSTRACT

This review provides a critical overview of what has been learnt about commuting’s impact on subjective wellbeing (SWB). It is structured around a conceptual model which assumes commuting can affect SWB over three time horizons: (i) during the journey; (ii) immediately after the journey; and (iii) over the longer term. Our assessment of the evidence shows that mood is lower during the commute than other daily activities and stress can be induced by congestion, crowding and unpredictability. People who walk or cycle to work are generally more satisfied with their commute than those who travel by car and especially those who use public transport. Satisfaction decreases with duration of commute, regardless of mode used, and increases when travelling with company. After the journey, evidence shows that the commute experience “spills over” into how people feel and perform at work and home. However, a consistent link between commuting and life satisfaction overall has not been established. The evidence suggests that commuters are generally successful in trading off the drawbacks of longer and more arduous commute journeys against the benefits they bring in relation to overall life satisfaction, but further research is required to understand the decision making involved. The evidence review points to six areas that warrant policy action and research: (i) enhancing the commute experience; (ii) increasing commute satisfaction; (iii) reducing the impacts of long duration commutes; (iv) meeting commuter preferences; (v) recognising flexibility and constraints in commuting routines and (vi) accounting for SWB impacts of commuting in policy making and appraisal.     

顾客满意战略及其在我国修船企业中的应用

文中旨在通过对CS(Customer Satisfaction的缩写，意为“顾客满意”)战略的基本原理与概念，CS战略在我国修船企业发展中实施的必要性，CS战略在我国修船企业中发展的现状以及CS战略在我国修船企业中实施的途径进行阐述，倡导我国修船企业不失时机地导入CS战略。     

基于学生满意度的高职院校教学质量提升策略探析

文章结合学生满意度调查情况对高职院校教学质量的现状进行了分析,并提出了提升高职院校教学质量的具体策略,具有一定的参考价值。     

基于内部营销的星级酒店员工满意度调查分析

文章从内部营销理论出发论述了星级酒店员工满意度调查研究的重要性,通过向3家样本酒店发放问卷调查表对员工满意度进行调查,利用SPSS 15.0软件进行数据分析,提取出7个影响员工满意度的主要因子并分类计算了因子得分,得出了星级酒店员工满意度状况。     

公交信息的乘客光环效应

光环效应是一种特殊的非理性心理现象，可利用其改善公交乘客的满意度.本文认为显著维度光环效应指标除了满足对总体满意度作用系数最大外，还应新增 3个基本特征，据此提出了一种新的基于多个特征的显著维度光环效应指标辨识方法，克服了单个特征有时错误识别的缺陷.基于 2017年武汉市公交乘客满意度数据，利用双因素和决策树法辨识潜在的显著维度光环效应指标，缩小辨识范围.利用各分项满意度指标的影响人群比例，评分均值与总体满意度关系，对总体满意度的作用系数，评分方差等精确辨识了显著维度光环效应指标. 研究发现，公交信息服务对 55.42%的乘客具有反向光环效应.改善公交信息服务可显著提高不满意乘客的满意度.