汽车车身内部布置事例修改方法研究

事例修改是事例推理系统的重要环节和难点.文中通过分析汽车车身内部布置过程的特点,提出以规则和关系表达式描述的车身内部布置的约束并建立了其对象模型.结合规则推理和约束满足建立了车身内部布置事例的修改策略,实现了布置事例的修改.     

基于满意度的公交车调度模型研究

城市公交调度水平的提高,有利于增强公交在城市交通系统中的竞争力。从乘客候车满意度和公交公司运营成本的角度分析了公交车调度问题,建立了以乘客候车满意度为目标的公交线路发车频率优化模型,实现了模型的求解算法,并通过仿真算例进行了实证研究。     

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在航空运输市场竞争日益激烈的今天,客户资源成为航空公司最重要的资源;如何提高顾客的满意度并使之成为航空公司忠诚客户,是航空公司制胜的关键. 本文在顾客满意度指数测评模型ACSI、ECSI的基础上,构建了航空公司顾客满意度测评模型,设计了顾客满意度调查表,利用结构方程模型进行分析. 针对航空运输业的特点,本文去掉了欧美模型中的“感知价值”和“感知质量”,增加了“感知服务质量”这一新的变量,使得模型更具实用型和针对性;结合实际采样数据,通过满意度指标定量分析了各变量对顾客满意度的影响,得出了顾客“感知服务质量”对顾客满意影响最大,企业形象次之的结论,为航空公司战略调整指出了新的方向.     

顾客满意度测评指标体系建立及评价模型

企业如何满足顾客的需求,进而留住顾客,以提升顾客对企业的满意度,已成为企业在激烈的市场竞争中的立足之本,更是衡量企业竞争力的重要指标,因此,如何科学地评价顾客满意度显得十分重要。本文介绍了影响顾客满意度测评的指标体系及其应遵循的基本原则,采取了定性与定量分析相结合的方法,利用层次分析法和模糊综合评判相结合的方法,给出了顾客满意度测评的评价模型。     

考虑出行环境的居住满意度结构方程模型

为解决居住满意度缺少定量涵盖出行环境的问题，从出行环境、地理区位、社区环境、住房条件4 个维度提取居住满意度的影响因素，构建涵盖5 个潜变量、21 个测量变量的居住满意度结构方程模型，描述出行环境对居住满意度的影响及相互作用关系. 结果表明：出行环境、地理区位、社区环境、住房条件对居住满意度均有显著的正向影响，地理区位对出行环境也存在显著的正向影响；各维度总的影响效应呈现出地理区位(0.913)，出行环境(0.877)，社区环境(0.748)，住房条件(0.532)依次递减的趋势，但出行环境对居住满意度的直接影响最大，其值为0.887.     

Should we all just stay home? Travel,out-of-home activities,and life satisfaction

How and why travel contributes to our life satisfaction is of considerable import for transportation policy and planning. This paper empirically examines this relationship using data from the American Time Use Survey. It finds that, controlling for relevant demographic, geographic, and temporal covariates, travel time per day is significantly and positively associated with life satisfaction. This relationship is attenuated, but still significant, when the amount of time spent participating in out-of-home activities is controlled for. Time spent bicycling is strongly associated with higher life satisfaction, though it attains significance only in some models; time spent walking is also quite positive, though it is not significant. However, both walking and bicycling are positively and significantly associated with life satisfaction when time spent on purely recreational walking and bicycling is included. Life satisfaction is positively and significantly associated with time spent traveling for the purposes of eating and drinking, religious activities, volunteering, and playing and watching sports. Travel time exhibits a strong positive relationship with life satisfaction in smaller towns and cities, but in large cities the association weakens, and for very large cities travel time may actually not be associated with life satisfaction at all. This may be due to the costs of traffic congestion, which disproportionately exists in large cities. In all, while the associations between travel and life satisfaction are clear, the causal story is complex, with the positive relationships potentially being explained by (1) travel allowing us to access destinations that make us happy, (2) the act of travel itself being fulfilling, and/or (3) intrinsically happier people being more likely to travel. In all likelihood, all three factors are at play.     

基于满意度最大化的列车开行方案研究

地铁公司在编制列车开行方案时,很难同时兼顾到公司自身利益与社会利益。因此,建立基于地铁公司效益和乘客满意度最大化的地铁列车调度方案优化模型非常必要。使用层次分析法计算不同影响因素的权重,利用模糊数学的方法对计算数据进行拟合,并通过实例验证该模型的可行性。     

Socioeconomic factors affecting the job satisfaction levels of self-employed container truck drivers: a case study from Shanghai Port

The job satisfaction level (JSL) of self-employed container truck drivers (SCTDs) is vital to the container trucking industry’s (CTI) stability in China. An anonymous field survey of 645 SCTDs was conducted at Shanghai Port. Three ordered probit models were, respectively, developed to analyze the drivers’ JSLs, their attitudes, and reactions to a CTI downturn. This study contributes to the literature that the demographic variables were not statistically significant for the SCTDs’ current JSLs, while higher income SCTDs with fewer expenses were expected to have higher JSLs. During an industry downturn, drivers with families in Shanghai showed more job dissatisfaction. More working hours, lower income, expensive diesel fuel, a high consumer price index (CPI), and a low freight-to-distance ratio (FDR) significantly lowered the JSLs. An increase in the price of diesel fuel and the CPI, and a lower FDR exposed the industry to risk and instability. Additionally, credible evidence indicated that as the dissatisfaction levels of SCTDs rise in a downturn, SCTDs implement more practical measures that may negatively affect the industry’s stability as well as society’s. Based on these findings, managerial or policy implications were proposed to efficiently improve SCTDs’ JSLs and CTI stability in Shanghai.     

服务质量五维度对网购顾客满意度的影响——基于兰大学生网购经验的实证研究

基于SERVQUAL多维度量表,本研究构建了一个服务质量五维度(有形性、可靠性、反应性、保证性、移情性)与网购顾客满意度之间的关系模型并提出了相应的研究假设。对过去一个月有网购经验的兰大学生进行了面对面的问卷调查,采用SPSS17.0软件对收集到的数据进行了统计分析。实证结果表明,受访者对于网上购物总体比较满意。服务质量五维度中,可靠性、反应性和保证性均对网购顾客满意度有显著的正向影响;而另外两个维度,有形性及移情性,对网购顾客满意度的影响却并不显著。网购经验对服务质量与顾客满意度的关系有显著调节作用。     

高职院校学生满意度测评体系构建及影响因素分析

一套科学、有效的学生满意度测评体系是保证满意度测评结果真实、可靠的前提。以浙江交通职业技术学院600余名学生为调查样本,利用SPSS进行主成分分析,得出影响学生满意度评价的客观因素,并采用专家打分结合因子分析的方法确定了各项因子的权重。研究发现,学生的主观因素对满意度评价有显著影响,不同学生群体之间的满意度评价有显著性差异。